Procurement Operations Support Specialist

1 day ago


Petaling Jaya, Selangor, Malaysia Air Liquide Full time
Procurement Operations Support Specialist (Korean Speaker)

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Direct message the job poster from Air Liquide

At AIR LIQUIDE procurement, we are committed to the successful operations of our procurement structure, processes and systems.

The Procurement Operations Support Specialist (POS-S) is required to:

  1. Assist the parties involved in procurement activities, such as stakeholders, buyers, and vendors, with questions and problems concerning procurement policies, processes, data, and systems.
  2. Expertly recommend the AIR LIQUIDE users on the "best buy" solutions (catalogues, punch outs, contracted vendors) or the most appropriate and compliant negotiation path.
  3. Empower the AIR LIQUIDE users to navigate the procurement landscape and maximize company efficiency.

How will you CONTRIBUTE and GROW?

  1. Respond to inquiries related to S2P (Source To Pay)
    • Record inquiries received via Google Form, SNOW, EPIC, phone, email, or chat.
    • Understand the nature of the inquiry and assess the level of criticality, escalate if necessary.
    • Refer to related documents (i.e., Policies, Guidelines, SOPs, etc.) to respond to the inquiry, re-assign or escalate if necessary.
    • Follow up with the requester until resolution SLA (working hours or working days) related to the nature of the demand.
  2. Proactively monitor and resolve S2P (Source To Pay) issues
    • Analyze data from multiple applications (i.e., PowerBI, RPA Report, EPIC) related to S2P documents (i.e., PRs, POs, etc.) or process flow (Order Acknowledgement, On Time Delivery, etc.).
    • Identify potential issues that require attention while also assessing the criticality.
    • Resolve the issue and/or contact the team in charge to rectify the issue.
    • Communicate with the parties involved (users/vendors/procurement partner).
  3. Manage and recommend buying channels
    • Analyze the assigned Sourcing and Quotation Request (SQR) or Purchase Request (PR) to recommend the best buying channel (PR, catalogues, punchout).
    • Re-assign the Sourcing and Quotation Request (SQR) or Purchase Request (PR) to the dedicated negotiation team after analysis.
    • Assist Local Sourcing Specialist, Group IT Procurement, and Category Manager to create and update catalog items and contracts in EPIC.
    • Support the e-RFx lifecycle (from start to end) on behalf of the buyers for large tenders.
  4. Manage contract and catalog
    • Support procurement partners to create contract and catalog items in COUPA from the template provided.
    • Troubleshoot issues encountered during catalog item creation.
  5. Training and compliance surveillance
    • Provide training on procurement framework (i.e., policies, guidelines, SOPs, systems) to improve daily S2P operations.
    • Monitor compliance (e.g., split PRs, PO After the fact, etc.) to ensure that company policies and procedures are adhered to at all times.
  6. Supplier data creation and maintenance
    • Monitor incoming requests from Service Now on data creation and/or data maintenance requests.
    • Collect documentation from third parties as supporting documents for data creation/maintenance.
    • Review documentation provided by the third party.
    • Perform data entry in ORACLE based on provided supporting documents.
    • Submit requests in ORACLE for approval.

The background should enable him/her to support source to pay (S2P). A background in Mechanical Engineering or Computer Science will be a plus in understanding the technical items and the digitalization initiatives within procurement.

Experience in procurement operations (P2P), as a Buyer and Service Desk. Fresh graduates are welcome to apply

Proficient in English and Korean languages at a business level.

Good at data analysis and able to provide recommendations from the data studies.

The successful candidate may also be in charge of export-import related tasks.

Aside from the mentioned technical skills, the successful candidate should have significant experience in multi-cultural management, providing significant results in his/her organization.

Due to the multiple stakeholders that the successful candidate will deal with, excellent communication skills, self-reliance, and the ability to learn fast will be key success factors.

What We Offer:

  • Office location is accessible via MRT (Bandar Utama station).
  • Highly engaged and empowered work culture.
  • Dynamic multinational team of more than 14 nationalities.
  • Continuous learning & development.

We take care of our employees:

  • Medical card coverage for self and dependents (outpatient and inpatient).
  • Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits, etc.).
  • Monthly NICE Program activities for team bonding and well-being lifestyles.

Seniority level: Associate

Employment type: Full-time

Job function: Purchasing, Quality Assurance, and Administrative

Industries: Chemical Manufacturing

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