Operation Support Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time

At Grab, we are committed to creating a safe and secure environment for our users. As an Operation Support Specialist, you will play a crucial role in ensuring the safety of our consumers, driver/delivery partners, and merchants.

Key Responsibilities
  • Monitor and investigate safety incidents to identify trends and areas for improvement.
  • Develop and implement processes to prevent and mitigate safety risks.
  • Analyse data to inform policy decisions and improve user safety.

You will work closely with cross-functional teams to build projects that enhance safety standards and quality for Grab users.

Requirements
  • 2 years of experience in a related field with a proven track record of conceiving and implementing new processes.
  • Proficiency in Excel and Google Sheets is required, with knowledge of SQL, Tableau, or other BI tools a plus.
  • Ability to analyse and present complex data comprehensively and accurately.


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