IT Operations Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time
About the Role

We are looking for a highly motivated and experienced IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for the day-to-day operations of our IT services.

Your main responsibilities will include understanding and owning every aspect of service delivery, governance, and performance. You will be the primary point of contact for operational service issues and will work closely with internal stakeholders to resolve any issues that arise.

You will have the opportunity to drive continuous improvements to enhance the overall service experience. This includes collaborating with Product Managers, Domain partners, and Chapter colleagues to ensure that releases and changes are delivered in a controlled and agile manner.

In this role, you will be responsible for leading the operations of services and products to achieve fit-for-purpose service levels in productivity, quality, output, and cost.



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