Operational Support Professional

5 days ago


Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full time
Responsibilities

The Service Delivery Expert will be accountable for:

  • Providing excellent customer handling, interpersonal, communication, decision-making, problem-solving, planning, and organization skills.
  • Ensuring adherence to existing and new processes and process changes for completeness.

In addition to these responsibilities, the Customer Service and Technical Support Specialist will also be expected to:

  • Support team Key Performance Indicators (KPIs) to meet Time to Restore.
  • Manage coordination within inter-cross operational supports to ensure speedy fault resolution.

The ideal candidate will possess commercial and business awareness, as well as experience in a customer service environment and corporate telecommunications and networking.



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