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IT Support Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia InfoConnect Full time
Job Overview: As an IT Support Specialist at InfoConnect, you will play a critical role in ensuring the smooth operation of our Enterprise Information Management (EIM) solutions. This position involves providing technical assistance to clients across various industries, spanning from financial services, public sector, manufacturing, logistics, and more.

Key Responsibilities:
  • Responding to incoming support requests via ticketing system
  • Documenting and tracking issues and resolutions in a ticketing system
  • Escalating complex issues to higher-level support teams or specialists
  • Installing, configuring, and updating software and hardware systems
  • Conducting basic troubleshooting and maintenance tasks on computer systems
  • Providing basic training and support for software applications and operating systems
  • Maintaining accurate records of technical support activities and interactions with users.

Required Skills and Qualifications:
  • Education: A degree or diploma in computer science, information technology, or a related field is typically required. Some employers may consider candidates with relevant certifications or technical training programs.
  • Technical Skills: Candidates should have a solid understanding of computer hardware and software, operating systems, and networking fundamentals. Experience with common software applications and tools such as Microsoft Office, email clients, server configuration, network and remote access tools is also essential.
  • Communication Skills: Strong communication and customer service skills are critical for this role as 1st level system support involves regular interactions with end-users. Candidates should be able to communicate technical information in an understandable manner to non-technical users.
  • Problem-Solving Skills: The ability to diagnose and troubleshoot technical issues and identify solutions is essential for 1st level system support roles.
  • Attention to Detail: Candidates should have a strong attention to detail and be able to document and track technical support requests and resolutions accurately.
  • Multitasking Abilities: Candidates should be able to handle multiple support requests simultaneously and prioritize tasks effectively.

Benefits:
  • Group Hospitalization and Group Term Life Insurance: Comprehensive medical coverage and financial security to support our employees and ease financial burdens during difficult times.
  • Nearby Public Transport: Convenient access to Rapid Bus and LRT services near our office reduces commute time, cuts costs, and supports a greener lifestyle.
  • Work Life Balance: Hybrid & Flexible Hours: Work from home or office with flexible hours to fit your personal schedule, enhancing productivity and work-life balance.
  • Enhance your career with ongoing training, skill development programs, and growth opportunities tailored to your professional goals.
  • Entertainment & Miscellaneous Allowance: Covers work-related entertainment and miscellaneous expenses to support your role and enhance productivity.