Assistant Team Leader
1 week ago
Location: Quill 9, PJ
- In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
- Deliver the best customer experience by adhering to the Company policies and procedures.
- Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
- Educate and guide customer on printer and printing software technology
- Contribute to the knowledge management database available to all staff.
- Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship.
**Requirements**:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- 2-3 years working experience in contact center or customer support related field.
- Must have experience managing CS tea
- Good command of spoken and written English.
- Demonstrate excellent communication and problem-solving skills.
- Highly motivated and result-oriented team player with good interpersonal skills.
- Able to work independently and as a team.
- Have pleasant disposition and attitude.
- Ability to handle stressful situation appropriately.
**Salary**: RM5,000.00 - RM7,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Assistant Team Leader/TL Customer Service: 3 years (preferred)
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