Team Leader

3 weeks ago


Petaling Jaya, Malaysia RESOURCES ENTITY SDN BHD Full time

Ensure key directions from the Management are followed through and accomplished.
- Manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required standards and sales targets,
- to offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators.
- Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
- Conducting performance appraisal for the team.
- Compiling reports on team’s performance.
- Also needs to understand agent's problems and weaknesses and address these.
- Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business.

Job Requirements
- Work Experience: Minimum 2-5 years of Call centre experience
- Diploma or Degree with minimum 2 years’ experience in Contact Centre environment with at least 1 year in Sales Oriented Operations.
- Fluent in written and spoken English and any other languages would be advantageous.
- Able to work well under pressure in a fast-paced environment.

Salary & Benefit:

- EPF
- Socso
- Annual leave
- Medical leave
- Yearly Bonus

Interested please Call Or WhatsApp's Name - 0163551087 (Miss Priyaa)

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,500.00 - RM8,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Flexible hours
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Salary**: RM3,000.00 - RM8,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Flexible hours
- Monday to Friday
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus


  • Team Leader

    2 weeks ago


    Petaling Jaya, Malaysia Boost Juice Bars Full time

    **BOOST JUICE BARS** **Industry: Food & Beverage** **Location: Petaling Jaya** - Atria Shopping Gallery - Shell Damansara Jaya **Position: Team Leader** Boost Juice, is South East Asia’s largest juice and smoothie chain has expanded to 200 stores. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great tasting...

  • Team Leader

    3 weeks ago


    Petaling Jaya, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • Team Leader

    2 weeks ago


    Petaling Jaya, Malaysia Growthfn Sdn Bhd Full time

    Key Responsibilities: - Provide mentorship, guidance, and career development to members of your team. - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Team management responsibilities...


  • Petaling Jaya, Malaysia FTK Solution Sdn Bhd Full time

    **TEAM LEADER IN TELECOMMUNICATION - IMMEDIATE VACANCY** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good example (Role Model) - Coach and help develop team...

  • Supply Chain Manager

    6 hours ago


    Petaling Jaya, Selangor, Malaysia Leader Energy Holding Full time

    We are looking for a talented Supply Chain Manager to oversee the procurement and logistics functions at Leader Energy Holding. In this role, you will be responsible for managing the entire supply chain process, from sourcing and procurement to delivery and inventory management.Main Responsibilities:Develop and implement effective supply chain strategies to...

  • Team Leader

    2 weeks ago


    Petaling Jaya, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...


  • Petaling Jaya, Selangor, Malaysia Leader Energy Holding Full time

    At Leader Energy Holding, we are seeking a highly skilled Procurement Specialist to join our team. This role will be responsible for providing support in all areas of procurement and logistics, ensuring the efficient purchasing of goods and services required for projects and operations.Key Responsibilities:Support project procurement for Singapore and...


  • Petaling Jaya, Malaysia FTK Solution Sdn Bhd Full time

    **TEAM LEADER IN TELECOMMUNICATION INDUSTRY**: - URGENT HIRING!** **LOCATION IN PETALING JAYA, SELANGOR.** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good...


  • Petaling Jaya, Malaysia FTK Solution Sdn Bhd Full time

    **TEAM LEADER IN TELECOMMUNICATION INDUSTRY**: - URGENT HIRING!** **LOCATION IN PETALING JAYA, SELANGOR.** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good...

  • Executive/Senior Exec

    10 hours ago


    Petaling Jaya, Selangor, Malaysia Leader Energy Holding Full time

    The Procurement Executive will be working under the general direction of Leader Energy Group's Supply Chain / Procurement to provide support in all areas of procurement and logistics and to manage the efficient purchasing of goods & services required for Projects and Operations in Singapore & overseas subsidiaries.Provides support to the project management...

  • Sales Team Leader

    3 days ago


    Petaling Jaya, Selangor, Malaysia DKSH Group Full time

    Job Description:We are seeking a highly skilled Sales Team Leader to oversee and coordinate sales teams in achieving sales targets for assigned businesses/territories and overall business objectives.Key Responsibilities:Support superior in managing day-to-day operating expenditures against budgets to ensure efficient resource utilization.Prepare and...


  • Petaling Jaya, Malaysia FTK Solution Sdn Bhd Full time

    **TEAM LEADER IN TELECOMMUNICATION INDUSTRY**: - URGENT HIRING!** **LOCATION IN PETALING JAYA, SELANGOR.** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good...


  • Petaling Jaya, Malaysia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson Medtech is recruiting for a Team Leader, APAC Customer Care Centre, located in Pinnacle Sunway (KL Hub). - The CS Team Leader is responsible for leading teams of CS Coordinators for responsible market to perform transactional services to customers and other CS stakeholders. - The CS Team Leader is expected to be...


  • Petaling Jaya, Malaysia MyValiant Full time

    **Customer Support Team Leader** **Get to know the Role**: responsible for managing the team handling the day-to-day processes related to onboarding/account management/payments/loans/cards. **Duties and Responsibilities**: - Provide oversight of the team in day-to-day operational activities in onboarding/account management/payments/loans/cards processes -...

  • Assistant Team Leader

    2 weeks ago


    Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    Location: Quill 9, PJ - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer...

  • Team Leader

    2 weeks ago


    Subang Jaya, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

  • Team Leader

    22 hours ago


    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **Are you FUN, PASSIONATE, and TRUSTWORTHY?! Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.** **LOCATION: Redberry City, Seksyen 13, Petaling Jaya** **WORKING DAYS: Monday - Friday, 9 :30 am - 7:00 pm** **BASIC SALARY: RM2500 - RM3500** **OVERRIDING COMMISSION: UP TO 5K** **Requirements**: - At least 1...


  • Petaling Jaya, Malaysia Carsome Sdn Bhd Full time

    **About You (Job Brief)** You will be reporting to Head, Customer Experience, where you will be expected to ensure and deliver excellent customer selling journey across our retail outlets in Malaysia. You will support both the determined business targets (KPIs) as well as functioning as a motivator and decision maker to ensure the Customer Experience...


  • Petaling Jaya, Malaysia Parexel Full time

    The Clinical Operations Leader is responsible for coordinating the functional team members and their activities across all geographies, liaising with project leadership and the sponsor to ensure that the Clinical Operations deliverables (timeline, quality, productivity) are met. The Clinical Operations Leader has overall accountability for the execution of...


  • Subang Jaya, Selangor, Malaysia DHL Germany Full time

    We are currently seeking a Hub Team Leader to join DHL eCommerce MalaysiaThe Hub Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.Essential Duties and ResponsibilitiesCustomer Service ManagementMaintain good working...