Team Leader

5 days ago

Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

**Are you FUN, PASSIONATE, and TRUSTWORTHY? Come and be part of our team REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.**

**LOCATION: Redberry City, Seksyen 13, Petaling Jaya**

**WORKING DAYS: Monday - Friday, 9 :30 am - 7:00 pm**

**BASIC SALARY: RM2500 - RM3500**

**OVERRIDING COMMISSION: UP TO 5K**

**Requirements**:

- At least 1 year(s) of working experience in the Financial Industry specializing in Insurance is an added advantage
- Aspired telesales looking for a career prospect is welcomed
- Critical thinking and analytical thinking.
- Able to multitask, work independently with mínimal supervision.
- Required skill(s): coaching skills, leadership and mentoring, People Management.
- Good interpersonal skills & Good communication skills in English & Bahasa Malaysia
- Must be an energetic, positive-minded and good team player
- Ability to communicate effectively on an individual and group basis.
- Ability to work under pressure
- At least 1 year(s) of working experience in the related field is required for this position.
- Applicants should be Malaysian citizens or hold relevant residence status
- Full-time position available

**Responsibility**
- To assist Campaign Manager in day-to-day operations and to supervise a team of Telesales Executives
- To lead and deliver quality sales & services
- To support business’ activities for improving quality and contribute business growth
- To support and enable team members to achieve KPI in productivity i.e. call target, sale revenue target, productivity
- To motivate, coach and inspire team members to achieve the sales target
- To handle and resolve inquiries escalated from team members as necessary
- To ensure all team members understand the company policy, management procedure, and the use of systems & telephone
- To monitor team member attendance
- To review goals for each team member and the whole team based on daily, weekly and monthly
- To ensure the team and daily tracking report are updated and accurate
- To assign lead to team members in an effective and fair manner
- To ensure team members are familiar with product knowledge and program specification
- To ensure team members strictly adhere to call center discipline and guidelines

**Benefits**
- EPF
- SOCSO
- Annual Leave
- Overriding Commission

**Job Types**: Full-time, Contract

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- telesales: 2 years (preferred)
- Team Leader: 1 year (preferred)

**Language**:

- English (preferred)

License/Certification:

- PCEIA (LIFE) (preferred)
- PCEIA (GENERAL) (preferred)

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