Front Desk Team Leader
5 months ago
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Team Leader is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
**What will I be doing?**
As the Front Desk Team Leader, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up.
- Maintain guest histories to assist with returning guests.
- Attend and participate in regular operational and hotel meetings.
- Communicate goals to the team.
- Provide city information to guests.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
- Ensure the shift is reviewed, and handovers and briefings are carried out.
- Getting members of the team to work cooperatively with others.
- Create an environment where “everyone sells”.
- Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
- Plan ahead and ensure adequate resources are available.
- Set and agree to departmental objectives for self and team.
- Attempt to communicate with guests in guest's native language if applicable.
- Have complete knowledge of operational systems at the Front Office.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to perform moderately complex mathematical calculations without error.
- Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
- Able to access and accurately input information using a moderately complex computer system.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and deal with stressful situations during busy periods.
- 1 to 2 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is
-
Front Desk Team Leader
5 months ago
Petaling Jaya, Malaysia Hilton Full timeFront Desk Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Team Leader
6 months ago
Subang Jaya, Malaysia Evolt Karting Sdn Bhd Full timeEvery successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...
-
Receptionist/front Desk
5 months ago
Petaling Jaya, Malaysia HOTEL DOUBLE NINE (SS2) SDN BHD Full timeA Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. **Job Types**: Full-time, Permanent,...
-
Front Desk Receptionist
4 weeks ago
Subang Jaya, Selangor, Malaysia Hello Dental Clinic Full timeJob Title: Front Desk Receptionist/Clinic AssistantWe are seeking a highly skilled and experienced Front Desk Receptionist/Clinic Assistant to join our team at Hello Dental Clinic. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth and efficient...
-
Front Desk Ambassador/ Office Administrator
5 months ago
Petaling Jaya, Malaysia Inmagine Full timeSeeking a skilled maestro of first impressions and office operations! As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization. **The Job**: - **Front Desk Management**:...
-
Front Office Supervisor
5 months ago
Petaling Jaya, Malaysia Avante Hotel Full timeTo lead and supervise the day-to-day operation of the Front Office department. - To ensure the Front Office team provides prompt, friendly and efficient service. - To ensure all guest requests, inquiries and concerns are addressed in a timely manner and recorded in log book. - To support and to provide manning coverage to any Front Office section when...
-
Receptionist/front Desk
6 months ago
Sri Petaling, Malaysia Hotel 99 (Sri Petaling) Sdn. Bhd. Full timeTheir duties may include **greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk**. The hotel receptionist must be trustworthy and able to work well with little direct supervision. **Job Types**: Full-time, Permanent, Contract, Internship, Fresh...
-
Receptionist/front Desk
5 months ago
Sri Petaling, Malaysia Hotel 99 (Sri Petaling) Sdn. Bhd. Full timeTheir duties may include **greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk**. The hotel receptionist must be trustworthy and able to work well with little direct supervision. **Job Types**: Full-time, Permanent, Contract, Internship, Fresh...
-
Front Desk Officer
5 months ago
Petaling Jaya, Malaysia Beacon Hospital Sdn Bhd Full time**DUTIES & RESPONSIBILITIES**: 1. **Front Desk** A. Provide efficient trafficking - Ability to handle incoming visitor and phone traffic effectively. B. To provide quality customer service - Greet all customers with a friendly smile, be pleasant, friendly, offer assistance and be helpful in a positive manner. C. To create strong customer relationships &...
-
Administrative Front Desk Assistant
6 months ago
Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full timeAttends to all incoming calls and route calls appropriately to pertinent individual. - Sorts all incoming mails/courier service and ensure distribution is made to the right recipient - Handle walk-in at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. - Set up meeting rooms for all meetings and assist in...
-
One Utama Front Desk
6 months ago
Petaling Jaya, Malaysia Dr.Kyo Clinic Full timeJob Scope: - Greeting and welcoming visitors, clients, and guests in a friendly and professional manner. - Managing incoming calls, directing them to the appropriate individuals or departments, and taking messages when necessary. - Providing information about the organization, its products, services, and policies to visitors and callers. - Handling...
-
Administrative and Front Desk Assistant
5 months ago
Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full timeAttends to all incoming calls and route calls appropriately to pertinent individual. - Sorts all incoming mails/courier service and ensure distribution is made to the right recipient - Handle walk-in at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. - Set up meeting rooms for all meetings and assist in...
-
Administrative and Front Desk Assistant
5 months ago
Petaling Jaya, Malaysia Smartrend Recruitment & Consultancy Full timeAttends to all incoming calls and route calls appropriately to pertinent individual. - Sorts all incoming mails/courier service and ensure distribution is made to the right recipient - Handle walk-in at reception counter, welcoming visitors with greetings, clear direction and address them appropriately. - Set up meeting rooms for all meetings and assist in...
-
Front Desk Receptionist
6 months ago
Subang Jaya, Malaysia Hello Dental Clinic Full time**IMMEDIATE HIRE!** Hello Dental Clinic Subang Level 2-02, Wisma Conlay, 1, Jalan USJ 10/1a, Taipan Business Centre, 47620 Subang Jaya, Selangor **Job Position**:Front Desk Receptionist (Full Time Position) **Job Details**: Salary range: MYR 1500 - MYR 3000(negotiable) + COMMISSION **Responsibilities**: - Greet clients and visitors with a positive,...
-
Front Desk Admin
5 months ago
Pandan Jaya, Malaysia Parcelhub Shamelin Perkasa Full timeWe are COURIER company in Taman Shamelin Perkasa & Taman Muda. We need a passionate and friendly sales representative. - Basic + Overtime - Special Allowance - Full training - Min requirement SPM - Salary from RM 1,300 - RM 1,500 Job description: - Front desk sales - Customer data entry - Stock keeping Please contact or WhatsApp: 011-111...
-
Front Desk Admin
5 months ago
Pandan Jaya, Malaysia Parcelhub Shamelin Perkasa Full timeWe are COURIER company in Taman Shamelin Perkasa. We need a passionate and friendly sales representative. - Basic + Overtime - Special Allowance - Full training - Min requirement SPM - Salary from RM 1,400 - RM 1,500 Job description: - Front desk sales - Customer data entry - Stock keeping Please contact or WhatsApp: 011-111 95648 **Salary**: RM1,400.00...
-
Front Desk Admin
5 months ago
Pandan Jaya, Malaysia Parcelhub Shamelin Perkasa Full timeWe are COURIER company in Taman Shamelin Perkasa. We need a passionate and friendly sales representative. - Basic + Overtime - Special Allowance - Full training - Min requirement SPM - Salary from RM 1,300 - RM 1,500 Job description: - Front desk sales - Customer data entry - Stock keeping Please contact or WhatsApp: 011-111 999 28 **Salary**:...
-
Service Desk Team Lead
5 months ago
Petaling Jaya, Malaysia NEXTDC Full time**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...
-
Guest Service Agent
5 months ago
Petaling Jaya, Malaysia Le Meridien Petaling Jaya (JELAS PURI SDN BHD (KLANG) Full time1. Provide Excellent Customer Service to guest via Front desk check in and check out. 2. Comply with Brand Standards for checking and checking out guest and providing excellent service to hotel and loyal guest. As one of the tallest hotels in one of Malaysia’s most green and pleasant cities, Le Meridien Petaling Jaya Hotel majestically rises amidst quiet...
-
Admin Executive
6 months ago
Petaling Jaya, Malaysia IME Group of Companies Full timeJob Responsibilities: - Greet guests and provide them with good impression and reception. - Guide training participants during registration and refreshment. Provide guidance to training participants on their enquiries. - Answering customer incoming calls and redirect to right department or take down message - Develop good relation with customers by offering...