Team Leader Collection

3 days ago


Petaling Jaya, Malaysia Az Zahra Smart Solution Full time

**Responsibilities**:

- DUTIES & RESPONSIBILITIES:

- 1. Each Leader/Head of Department must constantly monitor collection performance of their team's staff on a daily/weekly and monthly basis in order to achieve collection targets.- 3. Assisting subordinate staff, especially those with no experience in following up files by preparing systematic plans and action strategy.
- 4. Contact debtors to remind the debtors of the previous/overdue payment and obtain a renegotiation so that the debtors can clarify the payment.
- 5. Make a call to all files to confirm the promised payment (Double Confirm PTP) to avoid debtors broken promises.
- 6. Prepare weekly group performance reports and hold meetings with Managers presenting plans and post mortems to improve past performance.
- 7. Prepare reminder letters and collect complete data to carry out visits to the homes and workplaces of debtors who do not cooperate or break promises.
- QUALIFICATIONS / REQUIREMENTS:

- 1. Preferred Men or Women aged 25 Years ~ 40 Years.
- 2. Have a Diploma/Degree and above. If you have a certificate or SPM but have 3-5 years of experience in Collection/Recovery, you can apply.
- 3. Have experience using COLLECTION systems such as VOLARE, STERA, Annecto DMS and other collection system.
- 4. Have worked as a CRO/Collector or Recovery in any company or collection agency / Bad Debt Recovery.
- 5. Can communicate in Malaysian and English. If proficient in Chinese language will be given priority.
- 6. Ensure all staff follow the rules and SOP's set by the company and follow BNM and Malaysian Ministry of Communications regulations.
- 7. Fully responsible for group operations so that staff can comply with instructions and regulations while working and achieve collection targets.**Benefits**:

- EPF
- SOCSO
- Annual Leave


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