Collection Specialist

3 months ago

Petaling Jaya, Malaysia Kone Full time

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide, joined by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve urban life's flow.

In KONE to support business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one-stop shop for all business services. KBS will help drive better efficiency, improve data quality, and provide seamless end-to-end process expertise. KBS will actively partner with the business lines and functions to provide end-to-end process governance and work toward joint targets with the business. We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.

Why this role?

The Collection Specialist role coexisted to support credit controllers in a joint effort to mitigate the risk of bad debt/doubtful debt. The Collection Specialist is responsible for executing KONE’s customer credit management, collection, and dispute management activities.

The Collection Specialist is responsible for deploying credit policies so that an acceptable level of risk is maintained, collections are made on time, losses are kept to a minimum and arrears are economically collected. He/she executes the collection strategy and ensures the dispute management routing is fit for purpose for the local conditions in alignment with global guidelines and ensures that bad debt provisions and write-offs are processed according to the defined rules. The Collection Specialist works closely with FL Customer Service & Admin (CS&A) and upstream organizations.

What will you be doing?- Resolving and supporting FL in solving complicated collection cases.- Performing dispute root cause analysis and corrective actions from an end-to-end perspective.- Depending on the local requirements the first collection contact may be carried out physically.- Transactional tasks for accounts retained in FL responsibility.- Dispute management routing for agreed retained accounts.- Recording invoice disputes into collection and dispute management solutions as they arise.- Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.-
- Conducting the collection calls to customers in a structured way.- Requesting promises to pay from customers as part of collection contacts and recording the given promises.- Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.

Are you the one?- Minimum Degree in Finance/Accounting or relevant field.- Experience in SAP and familiarity working in a Shared Service Environment is an added advantage.- Possesses a service mindset to collaborate and partner with our stakeholders.- Able to work in a fast-paced environment.- Excellent verbal and written communication skills in English, including active listening.- Must be able to work in a fast-paced environment. Maintaining a positive attitude and providing exemplary customer service is essential - a positive experience for the customer results in a positive experience for all.- Ability to work independently and to carry out assignments to completion within parameters of instructions given, and also be able to work in a team.

What do we offer?- Career progression and opportunities within a global organization.- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.- Comprehensive learning and development programs covering a wide range of professional skills.- You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

Read more on

  • Collections Specialist

    3 months ago

    Petaling Jaya, Malaysia allnex Full time

    At allnex, you can go to work knowing you make a lasting impact on the world. Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand. Sustainability is a commitment to our stakeholders...

  • Collections - Revenue & Collection Coordinator

    3 months ago

    Petaling Jaya, Malaysia TopNotch Full time

    Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on...

  • Credit & Collection Specialist (Sea)

    3 months ago

    Petaling Jaya, Malaysia Greif Full time

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 024568 Credit & Collection Specialist (SEA) (Open) **Job Description**: Key Responsibilities - Evaluates new customer’s credit worthiness, establishing credit limits and guidelines within assigned...

  • Order to Cash

    4 months ago

    Petaling Jaya, Malaysia ManpowerGroup Full time

    The Order to Cash (OtC) Collections Specialist performs daily transactional activities in SAP for APAC countries and cooperates with respective departments within our company. Position Responsibilities Primary responsibilities for this position include, but are not limited to, the following: - Contact customers based on daily SAP FSCM worklist and record...

  • Revenue & Collection Coordinator

    4 months ago

    Petaling Jaya, Malaysia ManpowerGroup Full time

    Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on...

  • Revenue & Collection Coordinator

    3 months ago

    Petaling Jaya, Malaysia ManpowerGroup Full time

    Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on...

  • Revenue & Collection Coordinator

    3 months ago

    Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    **Job Details**: **Role: Revenue & Collection Coordinator** **Role Type**: Initial 3 months and Extendable Contract through Optimum Infosolutions - KL, Malaysia **Job Location: First Avenue, Petaling Jaya, Selangor** - **Revenue & Collection Coordinator **_ **About the team**: - Build reliable, trusty, and long-term relations with assigned customers -...

  • Revenue & Collection Coordinator

    4 months ago

    Petaling Jaya, Malaysia TopNotch Full time

    Job Description: - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment...

  • Revenue Collection Coordinator

    4 months ago

    Petaling Jaya, Malaysia Manpower staffing (M) sdn bhd Full time

    Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment schedules based on...

  • Revenue & Collections Coordinator

    4 months ago

    Petaling Jaya, Malaysia OPTIMUM INFOSOLUTIONS (M) SDN BHD Full time

    **About the role**: - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment...

  • Collection Specialist

    6 days ago

    Subang Jaya, Selangor, Malaysia Hiredly X Full time

    Job Summary:Hiredly X is seeking a highly motivated and organized Collection Officer to join our team. As a key member of our collection team, you will be responsible for managing a large portfolio of accounts, ensuring timely payments, and providing excellent customer service.Key Responsibilities:Conduct regular calls to debtors to discuss payment...

  • Analyst, Accounts Receivable

    3 months ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Collection Officer

    3 months ago

    Subang Jaya, Malaysia ZOM-IN Full time

    **About the team**: - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment...

  • Sales Specialist

    3 months ago

    Petaling Jaya, Malaysia ABB Full time

    **Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Collection Officer

    4 months ago

    Subang Jaya, Malaysia ZOM-IN Full time

    **About the team**: - Build reliable, trusty, and long-term relations with assigned customers - Negotiate & motivate customers to carry out their loan’s obligations - Provide an up to date information to customers about their current debt and channels of repayment - Follow up with customers who did not fulfill their promises to pay - Establish repayment...

  • Tender Quotation Specialist

    3 months ago

    Petaling Jaya, Malaysia ABB Full time

    **Tender Quotation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Collections Helpdesk Agents

    4 months ago

    Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    **Responsibilities**: - Respond and resolve customer’s problems - Ensure feedback and unresolved cases are channeled to respective departments for case resolution. - Build a good relationship with customers to provide excellent service. - To complete any ad-hoc tasks given from time to time. **Job Requirements**: - Good Bahasa Malaysia & English...

  • Warehouse and Internal Logistics Specialist

    4 months ago

    Petaling Jaya, Malaysia ABB Full time

    **Warehouse and Internal Logistics Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Finance Specialist

    3 months ago

    Petaling Jaya, Malaysia GENO Management Full time

    **Position : Finance Executive cum Admin support** **Salary : RM 4,000 - RM 6,000** **Working Day : Monday - Friday (9am - 6pm)** **Location : PJ Trade** **Job Scope** - Prepare full set accounting for subsidiaries & monthly reporting - Perform internet banking & monthly bank reconciliation - Perform and manage full spectrum of accounting functions -...

  • Product Specialist

    5 months ago

    Petaling Jaya, Malaysia Viatris Full time

    Mylan Healthcare Sdn. Bhd. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...