Collection Officer
5 months ago
**About the team**:
- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan’s obligations
- Provide an up to date information to customers about their current debt and channels of repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI’s established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices
**About the Assignment**:
**Skills and knowledge**:
- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player
**Essential Experience / Criteria**:
1. Experienced in related field (Financing, Servicing)
2. Enthusiasm towards learning
3. Able to perform critical problem solving & perform excellent communication skill
4. Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role
**Desirable Experience / Criteria**:
1. Experienced in related field will be an advantages on the role
2. Additional Language : Able to communicate in Chinese will be an advantages on the role
**Job Types**: Permanent, Contract, Fresh graduate
**Salary**: RM2,300.00 - RM3,000.00 per month
**Benefits**:
- Meal allowance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
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