Collections Specialist

6 months ago

Petaling Jaya, Malaysia allnex Full time

At allnex, you can go to work knowing you make a lasting impact on the world. Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand.
Sustainability is a commitment to our stakeholders and a key part of our continued success. be ECOWISE is our promise and our proposition.
We are present in 4 regions, with more than 4,000 employees globally, and serve customers in over 100 countries, which makes allnex the world’s leading coatings resins company.

Please, come and see allnex insights - **Let’s make an impact together**

And here is a sneak peek, how life at allnex sites looks like - **allnex Operator Movie**.**

**Position overview**:
Are you interested in becoming a skilled Collections Specialist, responsible for contacting clients to collect outstanding payments? In this role, you will collaborate and liaise with various departments, including Credit, Sales, and Customer Service, to address customer issues and support the team's targets. Maintaining trustful relationships with clients while ensuring timely payments will be crucial.

If you possess excellent communication and negotiation skills and can work independently, we invite you to join us and make a significant impact together

**Responsibilities**:

- Follow up on inquiries, requests or complaints, keeping customers updated about the progress.
- Perform reconciliations of customer accounts.
- Maintain back
- up function for other team members.
- Maintain customer contact information and activity notes in ERP systems.
- Report on collection activity and status.
- Update account status records and collection efforts.
- Suggest process improvements within Collections processes.
- Support all relevant audit requests.
- Escalate issues to Collections Process/Team Lead or Customer to Cash supervisor if necessary.

**Required skills and experience**:

- Proven professional working experience in relevant fields.
- Proficiency with MS Office and Excel Advanced.
- Experience with ERP systems is added advantage.
- Fluency in written and spoken English is a must; Mandarin speaking is an added advantage.
- High sense of responsibility.
- Good communication and interpersonal skills.
- Ability in time and planning management.
- Strong problem-solving and analytical skills.
- Act as a team player and able to work independently.

**Qualifications**:

- Bachelor's Degree in Accounting or Finance or relevant field.

**We offer**:

- We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

**Equal Employment Opportunity**
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact
Check out our careers page for available opportunities. We look forward to hearing from you.

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