Technical Service Specialist
5 months ago
**RESPONSIBILITIES:
- **
- Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products.
- Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler China associates.
- Inspect Kohler products at the distributor warehouse and consumer home and monitor spare part inventory for repair and sales.
- Provide & consult warranty procedures to customers. Prepare claim statistics and follow up on replacement items.
- Handle technical claims from key consumers and developers escalated from distributors and Call Centers.
- Collect any repair service charges and issue both sales and taxes receipts.
- Organize and deliver technical training and product knowledge to distributors and internal staff.
- Provide feedback on product performance, suitability, and quality to drive improvement and new development of Kohler products.
- Provide technical support to marketing and sales activities; Jointly responsible for potential projects sales activities with the sales team, will need to meet up with potential customers & customers and provide appropriate technical specifications/resolutions to the business if required.
**REQUIREMENTS:
- **
- Bachelor's Degree graduate with 5 years of experience in the technical service field.
- Experience in Consumer Goods, Real Estate Business, and Building Materials a plus.
- Good communication of English and computer literacy.
- Mature with good stakeholder management.
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