Manager, Technical Services

Sunway Shared Services Sdn Bhd (Registration No. 200301000606 (603026-A)) Established in 2003, DIGITAL HUB seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, DIGITAL HUB provides world-class support services to most IT projects within the Sunway Group, and delivers value...

**MAIN PURPOSE OF ROLE** Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution...

**RESPONSIBILITIES: - ** - Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products. - Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler China associates. - Inspect...

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

**"Who or what is Corvan?"** Hopefully, you! We're looking for a forward-thinking leader with the desire to grow quickly with us. **"What would my job scope be?"** Title: Assistant Technical Service Centre Manager (Home Appliances) Reports to: Chief Operating Officer (COO) Manages: Technical, Customer Service, and Admin Teams We are actively hiring for...

**About Our Company**: NexRoar Services is a customized software development recruitment company that offers end-to-end, scalable-technology solutions that allow companies to meet short-term needs while supporting future growth. **We are looking for**: To be a successful technical recruiter, you should have a good working knowledge of technology, technical...

**MAIN PURPOSE OF ROLE** - Experienced professional individual contributor that works under limited supervision. **MAIN RESPONSIBILITIES** - As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in...

**Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

1. To lead a team of senior engineers(G2), Technical Specialists, Engineers, technicians, Admin other department staff in the assigned location. 2. Ensure timely response and resolution of all customer complaints by assigning, assisting, or attending to all such requests. 3. To ensure timely completion of all scheduled activities 4. To provide technical...

_Hybrid role - 2 weeks work from home, 2 weeks work from office_ - Answer inbound calls from Hong Kong and Macau users and record any issue to proceed with relevant action. - Provide technical support and assistance to end-users - Identify issue urgency and escalate to appropriate group. - Troubleshooting issue through remoting tools and verbal...

**Main Responsibilities** (6-10 maximum bullet points in this section) - Develop customer satisfaction with service, response, and problem solving activities. - Work with Segment Managers and the SEA (South) TS Manager to assure continued growth, to support business targets. - Direct involvement with projects, supplying advice, and expertise for plant and...

_**VERY UGRENT!**_ **Roles & Responsibilities**: - Personal safe work practices and promotion of Operational Excellence (OE) principles in fulfillment of all duties. - Monitor regional market intelligence, regularly identify industry trends / competitive activity for use by the management team. - Build value-added relationships at the top levels of...

**LOCATION**: - Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking) - FREE shuttle service transport from LRT station to Office based on selected schedule **JOB SCOPE**: - Act as first contact person for technical issues inquiries. - Assist customers regarding any technical issues and provide excellent...

**Roles and Responsibilities**: - **Leadership and Management**: Lead, mentor, and manage the service desk team, fostering a positive and productive work environment. - **Service Delivery**: Oversee the daily operations of the service desk, ensuring timely and efficient resolution of technical issues within SLA. - **Customer Service**: Maintain high levels...

As the leader of operational excellence within the Data & Analytics (D&A) hub at FrieslandCampina, this role is pivotal in orchestrating the agile product management and delivery processes. Ensuring the operability and stability of analytical products, the position serves as the primary contact for our Managed Service partner, driving a continuous focus on...

**6. ASSEMBLY / SERVICE TECHNICIAN / TECHNICAL ASSISTANT** - Location: - Petaling Jaya (1 position). - Role: - Assembly/Installation/Service company electrical/instrumentation/mechanical products which included explosion proof/Radar Automatic Tank Gauging/industrial electrical & instrument equipment. - Assist in Service Engineer/Technical Assistant to...

Job Description SPOC, lead, drive, coordinate with all downstream integration points within IT DevOps providing technical support to the project team, end to end service. Handle project Service Requests and 3rd party management including SR for configuration changes and Vulnerability & Security Patch. SPOC for IT DevOps interfacing with PMO and Business...

Duties and Responsibilities - Manages technical resources within and outside the organization - Conduct interviews, hire and train new technical staff - Develops and manages technical training - Provide guidance and insight to upper management and procure buy-in - Report progress, including any changes made to plans and production - Contribute to product...

**Job description** **Position Summary** - Act as the single point of contact to maintain strong customer relationships in terms of support cases management and reporting, preventive maintenance arrangement and presentation of reports, service performance review, execution of improvement plan and escalation management. **Responsibilities**: - Review and...