Technical Service Desk Lead
5 days ago
The Technical Service Desk Lead will be responsible for managing the service desk team, overseeing service desk operations, and ensuring high-quality service delivery. This role involves leading a team of service desk agents, managing day-to-day operations, and analyzing data to drive continuous improvement.
Main Responsibilities:- Team Management: Motivate and manage a team of service desk agents, focusing on excellent customer support and meeting KPIs.
- Service Desk Performance: Monitor and improve service desk performance, including response time, resolution time, and first-call resolution rates.
- Problem Solving: Analyze complex technical issues, identify root causes, and implement solutions to prevent future occurrences.
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Service Desk Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeDirect message the job poster from Digital Labs Sdn Bhd (from M1)Human Resources Executive / TA @ Digital Labs Sdn Bhd (from M1)We are looking to hire a Service Desk Manager who is responsible for managing and improving the service desk team that supports internal users with IT-related issues and service requests. This role involves overseeing the resolution...
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IT Service Desk Analyst
7 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeF. Hoffmann-La Roche Gruppe seeks an experienced IT Service Desk Analyst to provide top-notch technical support to end-users across various levels of complexity. The ideal candidate will possess a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesThe IT...
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Service Desk Operations Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeAbout the RoleThis is an exciting opportunity to join Balazs as a Service Desk Operations Manager, where you will be responsible for leading the execution of two core services in APAC: Remote Support and Automation.As a key member of the Global Infrastructure and Operations team, you will drive efforts to shift work to the Service Desk for automation...
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Service Desk Service Delivery Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Balazs Full timeService Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...
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IT Help Desk Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeWe are seeking a skilled IT Help Desk Specialist to join our IT team. As an IT Help Desk Specialist, you will be responsible for providing technical assistance to our customers and end-users.About the RoleAs an IT Help Desk Specialist, you will work closely with our technical teams to resolve customer inquiries and issues in a timely and professional manner....
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Technical SAP Basis Expert
3 days ago
Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full timeJob OverviewWe are looking for a Technical SAP Basis Expert to join our team. As a key member of our support team, you will be responsible for providing technical support to SAP users. Your primary responsibility will be to resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP Service Desk team. You will also be responsible...
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Service Delivery Manager IT
5 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeAbout the RoleWe are looking for a skilled Service Delivery Manager IT to lead our service desk team in delivering exceptional customer experiences. As part of this role, you will oversee service desk operations, ensure high-quality service delivery, and drive continuous improvement initiatives. Your leadership skills and ability to motivate the team will be...
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Technical Support Associate
2 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeWe are looking for a skilled Technical Support Associate to join our IT team. As a Technical Support Associate, you will be responsible for providing technical assistance to our customers and end-users.The PositionAs a Technical Support Associate, you will be working closely with our technical teams to resolve customer inquiries and issues in a timely and...
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SAP Basis Technical Support Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full timeJob DescriptionIn this role, you will be responsible for providing technical support to SAP users. This includes resolving incidents, problems, and change requests escalated to the SAP Service Desk team.You will also be responsible for monitoring and managing security access and violations. Additionally, you will perform user management tasks such as user...
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Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeJob DescriptionWe are looking for a Help Desk Professional to join our team at Hemmersbach GmbH & Co. KG. As a key member of our support team, you will be responsible for providing excellent customer service and resolving technical issues for end-users.Key AccountabilitiesRespond to and resolve technical issues via phone, email, or chat.Troubleshoot problems...
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Advanced SAP Basis Services Engineer
3 days ago
Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full timeTechnical SAP Basis Services EngineerWe are seeking a highly skilled Technical SAP Basis Services Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to SAP users.Your primary responsibility will be to resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP...
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Technical Service Specialist
3 hours ago
Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full timeJob DescriptionWe are seeking an experienced Helpdesk Engineer to join our team. The successful candidate will be responsible for providing top-notch technical support and service to our customers.Key ResponsibilitiesDeliver exceptional customer service, responding to queries and concerns in a timely and professional manner.Troubleshoot complex technical...
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Technical Project Lead
2 days ago
Petaling Jaya, Selangor, Malaysia Comm-IT Consultancy Services Sdn Bhd Full timeJob Description:At Comm-IT Consultancy Services Sdn Bhd, we are seeking a highly skilled Technical Project Lead to join our team. The successful candidate will be responsible for leading complex IT projects from initiation to delivery, ensuring that they are completed on time, within budget, and to the required quality standards.Key Responsibilities:Act as...
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Technical Content Lead
3 hours ago
Petaling Jaya, Selangor, Malaysia Mettler-Toledo International Inc. Full timeAbout Our CompanyMettler-Toledo International Inc. is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications.Job Description:We are seeking a skilled Technical Content Lead to join our team. The successful candidate will...
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Technical Lead
5 days ago
Petaling Jaya, Selangor, Malaysia Tiseno Integrated Solutions Sdn Bhd Full timeTiseno Integrated Solutions Sdn Bhd is seeking an experienced technical lead with expertise in developing complex, data-intensive websites and e-commerce applications using WordPress.Key ResponsibilitiesThe successful candidate will be responsible for leading a team of developers in designing and implementing large-scale enterprise...
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Customer Service Representative
2 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers via multiple channels.About the RoleYou will work closely with our technical teams to resolve customer inquiries and issues in a timely and...
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Technical Operations Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Grab Full timeAs a seasoned Enterprise Solutions Specialist, you will drive the delivery of high-quality IT services, ensuring alignment with Grab's business objectives and technological requirements.About the RequirementsThe successful candidate will possess a strong background in IT operations and project management, with excellent communication and collaboration...
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IT Support Team Manager
5 days ago
Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full timeJob OverviewWe are seeking an experienced IT Support Team Manager to lead our service desk team in providing exceptional customer support and resolving IT-related issues efficiently. The successful candidate will oversee the daily operations of the service desk, ensuring high-quality service delivery while driving continuous improvement initiatives.Key...
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Enterprise SAP Basis Professional
3 days ago
Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full timeAbout the RoleWe are seeking a highly skilled SAP Basis Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to SAP users.Your primary responsibility will be to resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP Service Desk team. You...
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Technical Delivery Lead
6 days ago
Petaling Jaya, Selangor, Malaysia Aurecon Group Full timeAbout the RoleWe are seeking an experienced Design Project Manager to join our Buildings business. The successful candidate will have a proven track record of leading large project teams on technical delivery, ensuring the integrity of the overall design, and managing projects or project components, budgets, schedules, quality assurance, and client feedback....