Help Desk Professional with Strong Communication Skills

7 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Job Description

We are looking for a Help Desk Professional to join our team at Hemmersbach GmbH & Co. KG. As a key member of our support team, you will be responsible for providing excellent customer service and resolving technical issues for end-users.

Key Accountabilities
  • Respond to and resolve technical issues via phone, email, or chat.
  • Troubleshoot problems and implement effective solutions.
  • Collaborate with end-users to gather information and provide clear explanations of technical concepts.
  • Work closely with other teams to ensure seamless incident resolution.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in technical support or customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.
Benefits
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.
  • The chance to work with a global organization and contribute to its success.


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