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Help Desk Coordinator

3 weeks ago

Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time
About the Job

We are looking for a Help Desk Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide first-level support to customers who contact us via multiple channels.
  • Manage and resolve technical issues related to software applications, hardware infrastructure, and other technical products.
  • Develop and maintain knowledge base articles and other resources to support customers.
Requirements

To succeed in this role, you will need:

  • A university bachelor's degree in Computer Science, Information Technology, or a related field.
  • 0-1 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.