Help Desk Specialist with Japanese Language Expertise
2 weeks ago
We are seeking a highly skilled Technical Support Professional to join our team as a Service Desk Specialist, providing exceptional remote support and communication services to customers in Japanese and English.
This is an exciting opportunity for someone who is passionate about delivering top-notch customer experience and possesses strong technical skills, particularly in troubleshooting, diagnosis, and resolution of complex technical issues.
- Key Responsibilities:
- Provide expert technical support via phone, email, and chat to customers in Japanese and English.
- Analyze and troubleshoot application/OS problems, ensuring prompt resolutions and minimal downtime.
- Monitor and manage tickets throughout their lifecycle, ensuring timely completion and high-quality service delivery.
- Collaborate with colleagues to resolve complex technical issues and improve overall customer satisfaction.
About Us:
Hemmersbach GmbH & Co. KG is a leading IT infrastructure services provider with a global presence, serving over 190 countries through our own subsidiaries. We take pride in delivering exclusive services to the world's top IT companies, while also making a positive impact on society through our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives.
- What We Offer:
- A dynamic and supportive work environment that encourages growth and development.
- Opportunities for international career advancement and collaboration with a diverse team.
- A comprehensive onboarding program to ensure a smooth transition into our organization.
- A buddy program to facilitate networking and knowledge sharing within the team.
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