IT Service Desk Expert with Bilingual Skills

2 weeks ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Japanese and English Speaking IT Support Engineer

We are seeking an experienced and highly skilled IT Support Engineer to join our team as a Service Desk Specialist. This role requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Provide expert technical support to customers in Japanese and English, focusing on resolving complex technical issues promptly and efficiently.
  • Analyze and troubleshoot application/OS problems, utilizing advanced technical skills and knowledge.
  • Manage tickets throughout their lifecycle, prioritizing tasks effectively and meeting deadlines.
  • Collaborate with colleagues to improve technical skills and enhance overall service delivery.

Company Overview:

Hemmersbach GmbH & Co. KG is a leading provider of IT infrastructure services, serving over 190 countries through our own subsidiaries. We take pride in delivering high-quality services to the world's top IT companies, while also making a positive impact on society through our social responsibility initiatives.



  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Job DescriptionThe Service Desk Operations Manager role is responsible for overseeing the execution of core services within APAC. The successful candidate will manage day-to-day operations, drive efforts to shift work to automation opportunities, and engage stakeholders to ensure adoption and monitoring of automation services.About the RoleLead an outsourced...


  • Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Job Description:The role of the Service Desk Service Delivery Manager is to oversee the day-to-day operations of the Service Desk within APAC. This includes managing vendors, ensuring a high customer satisfaction rating, and meeting performance targets.This position requires strong leadership skills, as you will be responsible for motivating contractors and...


  • Petaling Jaya, Selangor, Malaysia CTC Global Sdn Bhd Full time

    About CTC Global Sdn Bhd: We are seeking a highly motivated and detail-oriented IT Service Desk Representative to join our team.Job Summary:The IT Service Desk Representative will be responsible for providing first-level support to internal customers via phone, email, and walk-in requests. This includes troubleshooting technical issues, documenting problems,...


  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Service Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...


  • Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Service Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...


  • Petaling Jaya, Selangor, Malaysia CTC Global Sdn Bhd Full time

    About us: We are a leading IT services company providing end-to-end solutions to clients across various industries.We are seeking a highly motivated and detail-oriented Service Desk Operations Associate to join our team.Job Summary:The Service Desk Operations Associate will be responsible for providing first-level support to internal customers via phone,...


  • Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Job Summary: At Agensi Pekerjaan JobScoper Sdn. Bhd., we require a Bilingual Customer Service Representative with Cantonese fluency to handle customer inquiries and provide exceptional service. This role involves interacting with customers in Cantonese, Mandarin, and English.Key Duties:Communicate effectively with customers in Cantonese, Mandarin, and...


  • Petaling Jaya, Selangor, Malaysia Frasers Group Full time

    Get AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleAt Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail...


  • Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    DXC Technology Inc. is a global IT services company dedicated to delivering innovative solutions that drive business impact.Job Description:As an IT Service Desk Technician, you will be responsible for providing technical support and assistance to customers via phone and email.Main Responsibilities:Provide technical support and assistance via phone and...


  • Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time

    About Your ResponsibilitiesAs a Service Desk Operations Manager at Air Liquide, your primary responsibility will be to ensure the efficient and effective resolution of IT incidents impacting our business operations. You will act as a central point of contact during major incidents, facilitating collaboration between technical teams and internal customers.You...

  • Help Desk IT Expert

    1 week ago


    Subang Jaya, Selangor, Malaysia Two95 International Full time

    About Two95 InternationalTwo95 International strives to deliver exceptional IT services that cater to the diverse needs of our clients.Job Overview:We are seeking an experienced Help Desk IT Expert to join our team. As a key member of our support services, you will be responsible for providing top-notch technical assistance to our clients, resolving complex...


  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Job SummaryThe Global Service Delivery Lead position requires a seasoned IT professional to oversee the delivery of end-user support services across multiple regions. The successful candidate will lead a team of service desk analysts and technical experts, driving strategic initiatives to improve service quality, reduce costs, and enhance customer...


  • Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Service Desk Specialist with Japanese and EnglishWe are seeking a highly skilled Technical Support Professional to join our team as a Service Desk Specialist, providing exceptional remote support and communication services to customers in Japanese and English.This is an exciting opportunity for someone who is passionate about delivering top-notch customer...


  • Petaling Jaya, Selangor, Malaysia CTC Global Sdn Bhd Full time

    Vacancies: Service Desk Analyst (for non-muslim) - fresh graduates are welcome1 year contract positionSalary range: RM2600-2800Responsibilities:Recording user information, verify and update in the helpdesk systemDocumenting problems – log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problemPrioritize...


  • Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Service Desk Specialist with Japanese and EnglishEnthuse customers and provide the best experience through excellent remote support and communication.Contact us directly if you have any questions about this open job position.Deep experience (or equivalent) in technical supportJLPT N1 or N2 for Japanese Language and Good EnglishGood knowledge of the ticketing...

  • Help Desk Analyst

    5 days ago


    Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    We are seeking a highly skilled Help Desk Analyst to join our team at DXC Technology Inc.About the Role:As a Help Desk Analyst, you will be responsible for providing technical support and assistance to customers via phone and email.Main Responsibilities:Provide technical support and assistance via phone and emailTroubleshoot and resolve technical issues in a...


  • Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    We're looking for a highly skilled Technical Assistance Expert to join our team at DXC Technology Inc. As a global IT services leader, we deliver mission-critical services across the Enterprise Technology Stack to drive business impact.About the Role:You'll serve as a single point of contact for troubleshooting and resolving technical issues related to...

  • Help Desk Specialist

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full time

    We are seeking an experienced and skilled Help Desk Specialist to join our team. The ideal candidate will have a strong background in customer service and technical support, with excellent communication and problem-solving skills.About the RoleThe Help Desk Specialist will be responsible for responding to customer inquiries and resolving technical issues in...

  • Help Desk Specialist

    10 hours ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Help Desk SpecialistThe Help Desk Specialist role involves handling customer inquiries efficiently and effectively. You will provide exceptional customer service, ensuring prompt responses to queries and complaints.Manage customer calls, emails, and other forms of communication in a professional and timely manner.Responsible for performing inspections,...


  • Petaling Jaya, Selangor, Malaysia Quantum Full time

    About QuantumAt Quantum, we strive for excellence in providing world-class support to our customers. Our team of dedicated professionals works together to ensure that every interaction is a positive one.Job DescriptionWe are seeking a highly skilled Help Desk Analyst to join our team. The ideal candidate will have excellent problem-solving skills, strong...