SAP Basis Technical Support Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time
Job Description

In this role, you will be responsible for providing technical support to SAP users. This includes resolving incidents, problems, and change requests escalated to the SAP Service Desk team.

You will also be responsible for monitoring and managing security access and violations. Additionally, you will perform user management tasks such as user and role creation and maintenance.

A key part of this job is maintaining system health by monitoring performance and logs. You will collaborate with the SAP Service Desk, SAP Applications Development Support, and SAP Function/Applications Support teams to ensure services meet SLAs.

Responsibilities
  • Provide first-level technical support to SAP users.
  • Resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP Service Desk team.
  • Monitor and manage security access and violations.
  • Perform user management tasks such as user and role creation and maintenance.
  • Maintain system health by monitoring performance and logs.
  • Collaborate with the SAP Service Desk, SAP Applications Development Support, and SAP Function/Applications Support teams to ensure services meet SLAs.
Requirements
  • Degree in Computer Science, Information Systems, Engineering, Information Technology, or a related discipline.
  • 1-2 years of experience in SAP or other ERP technical support environments; open to fresh graduates.
  • Knowledge of Windows or Unix/Linux operating systems.
  • Familiarity with SAP ERP, Solman 7.0 or higher, HR, HANA, BW, BPC, and Portal systems is an advantage.
  • Ability to keep abreast of SAP technology advancements and developments, and utilize new technology effectively.
  • Structured problem-solving skills to quickly evaluate problems, identify root causes, create action plans, assess impacts, and develop resolution options.
  • Experience supporting system upgrades and patching.
  • Familiarity with support technologies such as call logging software, ticketing tools, and knowledge bases is desirable.


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