Technical Support Specialist with Multilingual Expertise

6 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Hemmersbach GmbH & Co. KG.

Key Responsibilities
  • Analyze and resolve technical issues for end-users via phone, email, or chat.
  • Troubleshoot problems and implement effective solutions in accordance with established procedures.
  • Monitor and manage incidents throughout their lifecycle, ensuring timely resolution and adherence to SLAs.
  • Collaborate with end-users to gather information and provide clear explanations of technical concepts.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in technical support or customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive work environment.
  • The chance to work with a global organization and contribute to its success.


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