Technical Support Specialist

1 day ago


Petaling Jaya, Selangor, Malaysia TIME's group Full time
About the Role

This is an exciting opportunity to join the TIME's Group team as a Technical Support Executive based in Selangor. In this full-time role, you will be responsible for providing high-quality technical support to our customers, helping them resolve any issues they may be experiencing with our products and services.

Key Responsibilities
  • Respond to customer enquiries via telephone, email, and chat in a timely and professional manner
  • Diagnose and troubleshoot technical problems, and provide step-by-step solutions to customers
  • Elevate complex issues to the appropriate teams or subject matter experts when necessary
  • Document customer interactions and resolutions in our CRM system
  • Provide feedback and suggestions to improve our products and services
  • Maintain a strong understanding of our products, services, and industry regulations


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