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User Support Technician
2 weeks ago
We are looking for a Help Desk IT Specialist to join our team at Roche. The successful candidate will be responsible for providing technical support to end-users, troubleshooting technical issues, and escalating complex cases to level 2 support when necessary.
Key ResponsibilitiesThe Help Desk IT Specialist will be responsible for:
Supporting Incidents concerning Standard Software and Non-Standard Software, Applications, as well as Standard and Non-Standard Hardware & infrastructure.
Providing first-level assistance for requesting hardware locally and advising end-users on software packages that best fit their needs.
Troubleshooting and resolving technical issues in a timely and efficient manner.
Contributes to Building Knowledge by writing and reviewing articles, posting messages in communities, etc., in cooperation with Adoption Services.
The ideal candidate will possess excellent communication skills, strong technical aptitude, and a willingness to learn and adapt in a fast-paced environment.
