Remote IT Service Technician with Customer Focus
3 days ago
Hemmersbach GmbH & Co. KG is seeking a Remote IT Service Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues for end-users.
Duties and Responsibilities- Provide remote technical support to end-users via phone, email, or chat.
- Analyze and troubleshoot technical problems using advanced tools and techniques.
- Implement effective solutions and escalate complex issues to senior technicians when necessary.
- Maintain accurate records of incidents and resolutions in our ticketing system.
- High school diploma or equivalent required; Bachelor's degree preferred.
- At least 1 year of experience in technical support or customer-facing role.
- Strong communication and problem-solving skills.
- Ability to work independently in a remote environment.
- Full-time position with regular working hours.
- 100% onsite work requirement from our office located in KL.
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