Remote IT Service Technician with Customer Focus

3 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
About the Role

Hemmersbach GmbH & Co. KG is seeking a Remote IT Service Technician to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues for end-users.

Duties and Responsibilities
  1. Provide remote technical support to end-users via phone, email, or chat.
  2. Analyze and troubleshoot technical problems using advanced tools and techniques.
  3. Implement effective solutions and escalate complex issues to senior technicians when necessary.
  4. Maintain accurate records of incidents and resolutions in our ticketing system.
Requirements
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • At least 1 year of experience in technical support or customer-facing role.
  • Strong communication and problem-solving skills.
  • Ability to work independently in a remote environment.
Working Conditions
  • Full-time position with regular working hours.
  • 100% onsite work requirement from our office located in KL.


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