Remote Support Specialist

4 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Job Description

We are seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing excellent remote support and communication to customers.

Your primary duties will include:

  • Providing technical support to end users located globally.
  • Analyzing, troubleshooting, and resolving application/OS problems.
  • Opening, closing, and monitoring tickets in our ticketing system.
  • Contacting end users through phone, email, and chat.

In addition to your technical skills, you will need to have excellent communication skills and the ability to interact professionally with diverse groups of clients and staff.



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