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Global IT Support Specialist with Bilingual Abilities

2 weeks ago

Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
Job Title: Global IT Support Specialist

Hemmersbach GmbH & Co. KG is seeking a highly skilled Global IT Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues for end-users worldwide.

Responsibilities
  • Provide technical support to end-users via phone, email, or chat.
  • Analyze and troubleshoot technical problems using advanced tools and techniques.
  • Implement effective solutions and escalate complex issues to senior technicians when necessary.
  • Maintain accurate records of incidents and resolutions in our ticketing system.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in technical support or customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic environment and adapt to changing priorities.
Working Conditions
  • Full-time position with regular working hours.
  • 100% onsite work requirement from our office located in KL.