IT Helpdesk Support

7 days ago


Petaling Jaya, Selangor, Malaysia CLL SYSTEMS SDN BHD Full time

Client: Jetour Sdn Bhd

Employment Term Contract: 1 year renewable contract

Positions based in: Petaling Jaya

Job Summary

We are seeking a Resident Engineer – IT Helpdesk Support to provide technical support and maintenance for end-user office IT infrastructure. The ideal candidate should be proactive, self-motivated, and eager to learn. This role requires proficiency in Mandarin (spoken and written) to support Chinese-speaking users.

Fresh graduates are encouraged to apply, or candidates with at least 1 year of relevant experience.

Key Responsibilitiesi. Technical Support & Maintenance:
  1. Provide 1st level IT support for office users, including troubleshooting hardware and software issues.
  2. Support and maintain PCs, laptops, printers, scanners, and other office peripherals.
  3. Assist in network and WiFi troubleshooting, ensuring stable connectivity.
  4. Manage antivirus updates and security patches for endpoint protection.
  5. Support phone systems, CCTV, and door access control systems.
ii. IT Coordination & Projects
  1. Assist the IT Manager in planning and executing IT-related projects, such as system migration, software updates, and hardware upgrades.
  2. Coordinate with vendors and service providers for IT maintenance, procurement, and troubleshooting.
iii. Documentation & Compliance
  1. Maintain IT asset inventory and ensure accurate record-keeping of IT equipment.
  2. Document troubleshooting steps and create knowledge base articles for common IT issues.

Interested candidates please submit your application through Jobstore.

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