Helpdesk Engineer

6 days ago


Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full time
Job Title: Technical Service Specialist

We are looking for a highly skilled Technical Service Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience working with technical systems and software.

Key Responsibilities
  • Provide expert technical support and service to customers, ensuring their issues are resolved efficiently and effectively.
  • Troubleshoot complex technical problems, using advanced diagnostic techniques to identify root causes.
  • Maintain accurate records of customer interactions, including issue resolutions and follow-up actions.
  • Collaborate with internal teams to ensure seamless integration of support services.
  • Stay up-to-date with the latest technology trends and advancements in the field.
Requirements
  • Degree in Computer Science or related field from a reputable institution.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Proven problem-solving skills, with experience in troubleshooting and resolving technical issues.
  • Familiarity with industry-leading software and hardware technologies.
  • Valid driver's license and willingness to travel (if required).

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