Service Desk Analyst
3 weeks ago
**Job Specification**
- As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to the 2nd level, onsite support team or third-party vendor for further resolution.
**Responsibilities**
- Network Monitoring: Overseeing network performance, promptly addressing, and resolving network problems, ensuring timely client updates, and efficiently managing tickets to their resolution.
- Logging and documenting all support tickets, maintaining accurate records of the issues, resolutions, and actions taken throughout the ticket lifecycle.
- Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate.
- Collaborating with third-party vendors or internal teams for advanced troubleshooting and problem resolution. Log case to vendor and follow up to close service tickets.
- Escalating critical or widespread issues to the appropriate technical teams, lead or managers and following up on the progress until the resolution is achieved. Execute responsibilities promptly following established procedures & take ownership of service requests to meet the service level agreement objectives.
- Collaborating with cross-functional teams, including system administrators, network engineers, and relevant parties, to ensure efficient problem resolution and system performance.
**Requirements**:
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience) is preferred. Diploma holder in relevant field is acceptable.
- Proven experience in similar role, providing tech support and assistance to end user.
- Good knowledge in diagnostic and troubleshooting skills.
- Experience in ticketing systems or IT service management tools
- Effective communication skills in English & Malay, both verbal & written, to interact with end users at various technical levels. The ability to speak Mandarin or other local language is an added advantage.
- Ability to work well under pressure, prioritize tasks, and manage time effectively in a fast-paced environment.
- Customer-focused approach with a commitment to delivering high-quality service and maintaining professionalism.
- Knowledge of POS systems and mobile ordering systems used in the retail industry will be a bonus.
- Self-motivated, good team player and able to work under mínimal supervision, demonstrating initiative and a proactive attitude towards problem-solving.
- Able to work on a 24/7 shift rotation, including weekends and public holidays.
- Demonstrates the ability to quickly adapt, learn new concepts, and readily adjust to changing priorities and directions.
- Relevant certifications such as ITIL and SDI certification are a plus.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: Up to RM4,300.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- How long is your notice period to your current employer?
- Are you Malaysian?
**Education**:
- Diploma/Advanced Diploma (preferred)
Ability to Commute:
- Petaling Jaya (preferred)
-
IT Service Desk Analyst
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeIT Service Desk Analyst - Arabic SpeakingPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
IT Service Desk Analyst
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeIT Service Desk Analyst - Arabic SpeakingPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
IT Service Desk Analyst
1 month ago
Petaling Jaya, Malaysia Schlumberger Full timeIT Service Desk Analyst - Arabic Speaking Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal...
-
IT Service Desk Analyst
4 weeks ago
Petaling Jaya, Malaysia Schlumberger Full timeIT Service Desk Analyst - Arabic Speaking Petaling Jaya - Malaysia About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal...
-
Service Desk Analyst
2 weeks ago
Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time**Responsibilities**: - Create, close and resolve service ticket in the customer care systems - Log case to vendor and follow up to close service tickets - Follow up on outstanding requests and ensure timely resolution - Perform escalation to Level 2 support for any calls that beyond the 1st level scopes - Execute responsibilities promptly following...
-
Service Desk Team Lead
4 days ago
Petaling Jaya, Malaysia NEXTDC Full time**Company Description** At NEXTDC we have been building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are establishing a new data centre in Petaling...
-
Service Desk Analyst
1 week ago
Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...
-
IT Service Desk Analyst
3 weeks ago
Petaling Jaya, Malaysia Ssquad Global Full timeDay to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...
-
IT Service Desk Analyst
4 weeks ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst
1 month ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst
2 weeks ago
Subang Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk analyst
2 months ago
Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full timeJob Purpose:  The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating...
-
IT Service Desk analyst
4 weeks ago
Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full timeJob Purpose:  The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating...
-
IT Service Desk analyst
3 days ago
Petaling Jaya, Malaysia Tec D (Malaysia) Sdn. Bhd. Full timenaJob Purpose:  The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating...
-
IT Service Desk Analyst
4 weeks ago
Petaling Jaya, Selangor, Malaysia SLB Full timeAbout us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other...
-
IT Service Desk Analyst – Arabic Speaker
4 weeks ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeIT Service Desk Analyst – Arabic SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
IT Service Desk Analyst – Arabic Speaker
1 month ago
Subang Jaya, Selangor, Malaysia Schlumberger Full timeIT Service Desk Analyst – Arabic SpeakerPetaling Jaya - MalaysiaAbout usWe are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.Our inclusive culture is the key to our success. We collaborate with our internal community of...
-
Service Desk Analyst
3 weeks ago
Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...
-
IT Service Desk Analyst
3 months ago
Petaling Jaya, Malaysia beBee S MY Full timeThe primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating new incidents and...
-
IT Service Desk Analyst
3 days ago
Petaling Jaya, Malaysia beBee S MY Full timeThe primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process. The role will include creating new incidents and...
