IT Service Desk Analyst

F. Hoffmann-La Roche Gruppe seeks an experienced IT Service Desk Analyst to provide top-notch technical support to end-users across various levels of complexity. The ideal candidate will possess a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesThe IT...

**D**UTIES AND **R**ESPONSIBILITIES**: We are looking for a Tech Support/Service Desk Analyst to join a small but established project team to work on an external Client-facing Service Desk & provide support to a number of Project Administration activities. This role is based in Petaling jaya and will involve: Log system incidents & delegate incidents to the...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

**D**UTIES AND **R**ESPONSIBILITIES**: The Help Desk team will provide two (2) primary functions: **1. Support End User Windows 10 Migrations** - Team will provide remote guidance for end user migration of Customer Laptops and Desktops, Virtual Desktops - Help Desk Role for Physical System **2. Post Migration Support** - Customer users will have five (5)...

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than...

The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

About the RoleThe IT Service Delivery Manager will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

Are you a results-driven professional looking to make a meaningful impact in the APAC region? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation?About the RoleWe are seeking a highly skilled Global Service Desk Operations Lead to join our team. As a key member of our organization, you will be...

About the RoleWe are seeking a highly motivated and skilled individual to fill the position of Service Desk Engineer. As a key member of our service desk, you will be responsible for providing technical support to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot complex...

Responsibilities:The Customer Service Executive will be responsible for handling customer inquiries, resolving technical issues, and providing general support to clients. The ideal candidate will possess strong analytical skills and be able to think creatively to resolve complex problems.Key Responsibilities:Handle customer complaints and concerns in a...

**Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base documentation...

**Job Purpose**: **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

The Help Desk Professional role at F. Hoffmann-La Roche AG offers a unique opportunity to make a difference in the lives of our customers. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus will be on resolving...