Service Desk Operations Lead

Are you a results-driven professional looking to make a meaningful impact in the APAC region? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation?About the RoleWe are seeking a highly skilled Global Service Desk Operations Lead to join our team. As a key member of our organization, you will be...

About the RoleWe are looking for a skilled Technical Services Director to manage our service desk team. The successful candidate will have proven experience in IT service management and a strong understanding of ITIL processes.The ideal candidate will be able to lead a team of service desk agents, develop their skills, and drive continuous improvement...

Service Desk PositionWe are seeking a skilled Mandarin and English Language Service Desk Representative to join our team. In this role, you will provide technical support to our customers via various communication channels.Key Responsibilities:Provide technical support to customers via phone, email, and chat;Analyze and resolve technical issues;Document and...

About the PositionThe Support Service Operations Expert will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day...

About the RoleWe are seeking a highly motivated and skilled individual to fill the position of Service Desk Engineer. As a key member of our service desk, you will be responsible for providing technical support to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot complex...

Key ResponsibilitiesThe Customer Service Team Leader will be responsible for leading, motivating, and managing a team of service desk agents. You will conduct regular performance reviews, provide feedback, and create development plans for team members.You will also oversee the daily operations of the service desk, ensure tickets are tracked, managed, and...

The Help Desk Professional role at F. Hoffmann-La Roche AG offers a unique opportunity to make a difference in the lives of our customers. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus will be on resolving...

About the JobThe Service Desk Operations Lead will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

Job DescriptionThe Technical Services Director will oversee the daily operations of the service desk, ensuring tickets are tracked, managed, and resolved efficiently. You will monitor service desk metrics to ensure high-quality service and work closely with other IT teams to drive improvements in systems, workflows, and communication across departments.You...

A world leader in gases, technologies and services for Industry and Health, Air Liquide seeks a seasoned professional to lead the execution of 2 core services within the Asia Pacific region.Job DescriptionThe Service Desk Service Delivery Manager will be accountable for the day-to-day operations within remote support, driving efforts to shift work to the...

Job DescriptionThis role is responsible for the execution of core services within APAC, including Remote support and Automation. The successful candidate will be accountable for managing day-to-day operations, driving efforts to shift work to the Service desk for automation opportunities, and ensuring deliver and monitor adoption of automation services.The...

About the RoleWe are seeking a Customer Experience Leader to join our team. As a key member of our Global Infrastructure and Operations team, you will be responsible for managing the day-to-day operations of our Service Desk. Your primary goal will be to ensure that our customers receive exceptional service and support.The ideal candidate will have strong...

About the JobWe are seeking a highly skilled Global Service Delivery Manager to join our team at Balazs. The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring high levels of customer satisfaction and efficiency in all aspects of service delivery.The ideal candidate will have extensive experience...

About the RoleWe are seeking a skilled and motivated individual to fill the position of Help Desk Technical Support. As a key member of our help desk team, you will be responsible for providing technical assistance to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot...

Job SummaryThis role is responsible for managing multiple geographically diverse Service Desk locations that operate on a 24/7 basis. You will be accountable for improving performance and efficiency in Key Performance Indicators such as First Call Resolution, Speed to Answer, Customer Satisfaction Rating, Abandon Rate, Ticket Aging, Routing Accuracy/Error...

Job OverviewSunway Sanctuary is seeking a highly skilled and experienced professional to lead the Front Office department as our ideal candidate will oversee daily operations, manage staff, and ensure exceptional service delivery.ResponsibilitiesDaily Operations Management: Supervise arrivals, departures, room status updates, and billing requirements to...

Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation? Do you want to make a meaningful impact in the APAC region?About the OpportunityWe are seeking an experienced End User Support Services Executive to join our team. As a key member of our organization, you will be responsible for leading the...

Job OpportunityWe are seeking a highly skilled Global Help Desk Expert to join our team. The ideal candidate will have experience in technical support, strong communication skills, and proficiency in Japanese language.About HemmersbachHemmersbach GmbH & Co. KG is a renowned provider of IT infrastructure services, operating globally with a strong presence in...

About the RoleThe successful candidate will join our team at Kelab Golf Negara Subang as a key member, overseeing the operational aspects of our Food & Beverage outlets. This is an exciting opportunity to make a significant impact on the business and grow professionally.ResponsibilitiesF&B Outlet Management: Manage the day-to-day operations of our F&B...

Our MissionWe are looking for a highly motivated Technical Help Desk Representative to join our team. As a first point of contact for employees facing technical issues, you will play a key role in ensuring the smooth operation of our internal IT services.Your ResponsibilitiesAct as the first line of support for all incoming IT related queries, covering a...