Service Desk Engineer Position

2 days ago


Petaling Jaya, Selangor, Malaysia STRATEQ Full time
About the Role

We are seeking a highly motivated and skilled individual to fill the position of Service Desk Engineer. As a key member of our service desk, you will be responsible for providing technical support to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot complex issues will make you an invaluable asset to our team.

Key Responsibilities
  1. Provide Technical Assistance: Offer expert advice and guidance to customers via various communication channels, ensuring their technical concerns are resolved efficiently and effectively.
  2. Troubleshoot Issues: Utilize your analytical skills to diagnose and resolve customer problems related to Retail Automation Solutions, encompassing hardware, software, network, and reporting-related issues.
  3. Manage Service Requests: Answer incoming calls, record detailed information about reported incidents or service requests in our ticketing system, and prioritize them based on urgency and impact.
  4. Escalate Alerts: Proactively monitor crucial dashboards for alerts, escalate them to relevant parties by following established escalation procedures, and initiate responses according to our Standard Operating Procedures (SOP).
Requirements and Qualifications
  • Education: Hold a minimum Diploma/Advanced Diploma/Degree or higher in any IT-related field.
  • Communication Skills: Possess excellent verbal and written communication skills to interact effectively with customers, reporting officers, and other stakeholders.
  • Adaptability: Demonstrate flexibility in adapting to varied shifts, working extended hours, and adjusting to changing work schedules due to operational requirements or emergencies.
Benefits
  • Competitive Salary: Receive a salary that reflects your skills and experience.
  • Benefits Package: Enjoy a comprehensive benefits package, including attendance performance rewards, hardship allowance, dental and optical benefits, hospitalization and surgical insurance, term life and personal accident insurance coverage, and clinic medical benefit.
  • Contractual Bonus: Be eligible for a 13-month salary contractual bonus.


  • Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Service Desk PositionWe are seeking a skilled Mandarin and English Language Service Desk Representative to join our team. In this role, you will provide technical support to our customers via various communication channels.Key Responsibilities:Provide technical support to customers via phone, email, and chat;Analyze and resolve technical issues;Document and...


  • Petaling Jaya, Selangor, Malaysia Balazs Full time

    About the RoleThe IT Service Delivery Manager will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...


  • Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Are you a results-driven professional looking to make a meaningful impact in the APAC region? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation?About the RoleWe are seeking a highly skilled Global Service Desk Operations Lead to join our team. As a key member of our organization, you will be...


  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Job DescriptionThis role is responsible for the execution of core services within APAC, including Remote support and Automation. The successful candidate will be accountable for managing day-to-day operations, driving efforts to shift work to the Service desk for automation opportunities, and ensuring deliver and monitor adoption of automation services.The...


  • Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    The Help Desk Professional role at F. Hoffmann-La Roche AG offers a unique opportunity to make a difference in the lives of our customers. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus will be on resolving...


  • Subang Jaya, Selangor, Malaysia Net One Asia Sdn Bhd Full time

    This position offers an exciting opportunity for a motivated and organized individual to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing technical support and maintenance services to clients.ResponsibilitiesSome key responsibilities of this position include:Investigating and...


  • Petaling Jaya, Selangor, Malaysia Surbana Jurong Private Limited Full time

    We are seeking a Senior Engineer to lead our hydropower projects. The ideal candidate will have a strong background in civil engineering and experience in project management.Key Responsibilities:Design and AnalysisReport WritingInternational Design StandardsPresentation and MeetingsThe selected candidate will be responsible for undertaking design, analysis,...


  • Petaling Jaya, Selangor, Malaysia STRATEQ Full time

    About the RoleWe are seeking a skilled and motivated individual to fill the position of Help Desk Technical Support. As a key member of our help desk team, you will be responsible for providing technical assistance to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot...


  • Petaling Jaya, Selangor, Malaysia Balazs Full time

    About the JobThe Service Desk Operations Lead will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...


  • Petaling Jaya, Selangor, Malaysia Engineering Aids Sdn Bhd Full time

    Fewer than 20 applicants still have a chance to secure this position.Job OverviewWe are seeking a motivated school leaver who is eager to learn and develop their skills in robotics engineering.Candidates with professional certificates or diplomas in electrical or mechanical engineering are preferred, but not required.The ideal candidate will have language...


  • Petaling Jaya, Selangor, Malaysia Jl Electrical Service Contractor Corp Full time

    Job Description:We are seeking a highly skilled Electrical Engineering Consultant to join our electrical engineering team at Jl Electrical Service Contractor Corp. As a key member of our team, you will be responsible for providing technical expertise and advice on electrical building services, telecommunication services, and infrastructure projects.Key...


  • Petaling Jaya, Selangor, Malaysia Balazs Full time

    About the PositionThe Support Service Operations Expert will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day...


  • Petaling Jaya, Selangor, Malaysia Jl Electrical Service Contractor Corp Full time

    Job Description:We are seeking an experienced Senior Electrical Engineer to join our team at Jl Electrical Service Contractor Corp. As a key member of our electrical engineering team, you will be responsible for handling typical and small to medium-sized projects comprising Electrical Building Services (HT, LV & ELV), Telecommunication services, and all...


  • Petaling Jaya, Selangor, Malaysia Western Digital Full time

    About the JobThis is a mid-to-senior level position within the software engineering department at Western Digital. The ideal candidate will have strong programming skills, experience with Agile methodologies, and excellent problem-solving abilities. As a Senior Software Engineer, you will be responsible for collaborating with cross-functional teams to...


  • Petaling Jaya, Selangor, Malaysia PH M&E Engineering Sdn Bhd Full time

    Job Title: Project Site Engineer PositionThis role is responsible for overseeing the installation of mechanical and electrical systems in various projects. The successful candidate will have a strong background in engineering, particularly in the area of air conditioning and mechanical ventilation.The key responsibilities include:Maintaining accurate records...


  • Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    A world leader in gases, technologies and services for Industry and Health, Air Liquide seeks a seasoned professional to lead the execution of 2 core services within the Asia Pacific region.Job DescriptionThe Service Desk Service Delivery Manager will be accountable for the day-to-day operations within remote support, driving efforts to shift work to the...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About usGrabTaxi Holdings Pte. Ltd. is a superapp in Southeast Asia that offers a wide range of services including food delivery and transportation. Our vision is to drive Southeast Asia forward by economically empowering everyone with heart, hunger, honor, and humility.Our mobility team is focused on improving the core transport booking experience. We...


  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Job SummaryThis role is responsible for managing multiple geographically diverse Service Desk locations that operate on a 24/7 basis. You will be accountable for improving performance and efficiency in Key Performance Indicators such as First Call Resolution, Speed to Answer, Customer Satisfaction Rating, Abandon Rate, Ticket Aging, Routing Accuracy/Error...


  • Petaling Jaya, Selangor, Malaysia Balazs Full time

    About the JobWe are seeking a highly skilled Global Service Delivery Manager to join our team at Balazs. The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring high levels of customer satisfaction and efficiency in all aspects of service delivery.The ideal candidate will have extensive experience...


  • Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    About the RoleWe are seeking a Customer Experience Leader to join our team. As a key member of our Global Infrastructure and Operations team, you will be responsible for managing the day-to-day operations of our Service Desk. Your primary goal will be to ensure that our customers receive exceptional service and support.The ideal candidate will have strong...