Service Desk Engineer
4 days ago
This position offers an exciting opportunity for a motivated and organized individual to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for providing technical support and maintenance services to clients.
ResponsibilitiesSome key responsibilities of this position include:
- Investigating and resolving technical issues in a timely and efficient manner
- Maintaining accurate records and documentation of all client interactions
- Developing and implementing effective solutions to improve client satisfaction and reduce downtime
- Collaborating with the support team to share knowledge and best practices
You will also be expected to possess excellent communication skills, both written and verbal, and the ability to work well under pressure.
RequirementsTo be successful in this role, you will need:
- A minimum of 1 year of experience in an IT support environment
- Strong knowledge of Windows Client Operating System and common applications
- The ability to work independently and as part of a team
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