Global Service Desk Operations Lead

About the RoleThe IT Service Delivery Manager will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

About the RoleWe are looking for a skilled Technical Services Director to manage our service desk team. The successful candidate will have proven experience in IT service management and a strong understanding of ITIL processes.The ideal candidate will be able to lead a team of service desk agents, develop their skills, and drive continuous improvement...

About the RoleWe are seeking a Customer Experience Leader to join our team. As a key member of our Global Infrastructure and Operations team, you will be responsible for managing the day-to-day operations of our Service Desk. Your primary goal will be to ensure that our customers receive exceptional service and support.The ideal candidate will have strong...

About the JobWe are seeking a highly skilled Global Service Delivery Manager to join our team at Balazs. The successful candidate will be responsible for overseeing the day-to-day operations of our service desk, ensuring high levels of customer satisfaction and efficiency in all aspects of service delivery.The ideal candidate will have extensive experience...

Job OpportunityWe are seeking a highly skilled Global Help Desk Expert to join our team. The ideal candidate will have experience in technical support, strong communication skills, and proficiency in Japanese language.About HemmersbachHemmersbach GmbH & Co. KG is a renowned provider of IT infrastructure services, operating globally with a strong presence in...

We're looking for a highly motivated Global Delivery Lead - IT Services to join our team at F. Hoffmann-La Roche AG. As a leader in service delivery, you'll oversee the operational setup, delivery, governance, and continuous improvement of services associated with one or more products to our business.Key ResponsibilitiesYou will drive the global service...

Job Title: Global Financial Services DirectorOverview:MCC Shared Service Centre Sdn Bhd is seeking an experienced Global Financial Services Director to lead our General Ledger team. The successful candidate will have a strong background in financial management, with expertise in financial analysis, budgeting, and forecasting.Responsibilities:Strategic...

Service Desk PositionWe are seeking a skilled Mandarin and English Language Service Desk Representative to join our team. In this role, you will provide technical support to our customers via various communication channels.Key Responsibilities:Provide technical support to customers via phone, email, and chat;Analyze and resolve technical issues;Document and...

Job Overview:CTC Global Sdn Bhd is committed to delivering high-quality services to our clients. We are seeking an experienced Accounting Operations Lead to join our team. The successful candidate will be responsible for leading our accounting operations, ensuring compliance with financial standards and procedures, and supporting the development of financial...

About the PositionThe Support Service Operations Expert will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day...

About the RoleWe are seeking a highly motivated and skilled individual to fill the position of Service Desk Engineer. As a key member of our service desk, you will be responsible for providing technical support to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot complex...

Key ResponsibilitiesThe Customer Service Team Leader will be responsible for leading, motivating, and managing a team of service desk agents. You will conduct regular performance reviews, provide feedback, and create development plans for team members.You will also oversee the daily operations of the service desk, ensure tickets are tracked, managed, and...

The Help Desk Professional role at F. Hoffmann-La Roche AG offers a unique opportunity to make a difference in the lives of our customers. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus will be on resolving...

About the RoleThe Global I2C Process Lead will be responsible for owning and maintaining global standard operating procedures, designing training programs, and driving process standardization and improvements.This role requires strong interpersonal and presentation skills, as well as the ability to work effectively with other functions and teams.The...

About UsCTC Global SDN BHD is a leading organization in the industry. We are committed to excellence and seek highly skilled individuals to join our team. As a Senior Business Support Specialist, you will play a critical role in driving business growth and success.Main Responsibilities:Business Support: Provide primary liaison services for Sales Account...

About the JobThe Service Desk Operations Lead will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

Job DescriptionThe Technical Services Director will oversee the daily operations of the service desk, ensuring tickets are tracked, managed, and resolved efficiently. You will monitor service desk metrics to ensure high-quality service and work closely with other IT teams to drive improvements in systems, workflows, and communication across departments.You...

A world leader in gases, technologies and services for Industry and Health, Air Liquide seeks a seasoned professional to lead the execution of 2 core services within the Asia Pacific region.Job DescriptionThe Service Desk Service Delivery Manager will be accountable for the day-to-day operations within remote support, driving efforts to shift work to the...

Job DescriptionThis role is responsible for the execution of core services within APAC, including Remote support and Automation. The successful candidate will be accountable for managing day-to-day operations, driving efforts to shift work to the Service desk for automation opportunities, and ensuring deliver and monitor adoption of automation services.The...

Company OverviewTeleperformance is a global leader in outsourced customer experience and business process outsourcing solutions. We are committed to delivering exceptional experiences for our clients' customers, while also driving business growth and innovation.Job DescriptionThe Operational Excellence Lead will play a key role in ensuring the quality of our...