IT Service Desk Agent

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

_Nature of Business: IT service and solution provider_ - Location: Sime UEP Subang, Industrial Park Subang_ - Position: Call Center Supervisor_ - Salary Range: RM4,500- RM5,000 (Offer based on experiences)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Requirement: - Diploma/ Degree in any course. - Fluent written and spoken...

_Nature of Business: IT service and solution provider_ - Location: Sime UEP Subang, Industrial Park Subang_ - Position: Call Center Supervisor _ - Salary Range: RM4,500- RM5,000 (Offer based on experiences) _ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Requirement: - Diploma/ Degree in any course. - Fluent written and...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

Service Desk PositionWe are seeking a skilled Mandarin and English Language Service Desk Representative to join our team. In this role, you will provide technical support to our customers via various communication channels.Key Responsibilities:Provide technical support to customers via phone, email, and chat;Analyze and resolve technical issues;Document and...

**Customer Service ( Subang)** Location : Sime UEP Industrial Park Subang Working Days : 5 days Nature of Business : IT solution provider - Checking of the warranty for the particular IT/ home appliances products - Provide the quotation to the customers on the servicing cost - Follow up and assist customer enquiries - Will coordinate with other engineers...

About the RoleThe IT Service Delivery Manager will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

**Job description** - Fluent in English (spoken and written) is essential - Previous experience in a customer service or technical support role is preferred. - Strong troubleshooting and problem-solving skills to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact effectively with customers and...

First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Mandarin & English - Excellent communication - L1 Remote Support...

Are you a results-driven professional looking to make a meaningful impact in the APAC region? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation?About the RoleWe are seeking a highly skilled Global Service Desk Operations Lead to join our team. As a key member of our organization, you will be...

_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Task: - Checking of the warranty for particular...

**IMMEDIATE HIRE!** Hello Dental Clinic Subang Level 2-02, Wisma Conlay, 1, Jalan USJ 10/1a, Taipan Business Centre, 47620 Subang Jaya, Selangor **Job Position**:Front Desk Receptionist (Full Time Position) **Job Details**: Salary range: MYR 1500 - MYR 3000(negotiable) + COMMISSION **Responsibilities**: - Greet clients and visitors with a positive,...

About the RoleWe are looking for a highly motivated and organized individual to fill the position of SUPPORT AGENT. As a Support Agent, you will play a critical role in ensuring that our customers receive the highest level of service and support.Responsibilities:Handle and respond to customer inquiries and complaints via various channels (phone, email,...

**Job Position**: Customer Service Agent (Postpaid Department) **Location**: Sunway Pinnacle, Bandar Sunway **Salary Range**:RM2,500 - RM3,400 **Working Days/Hour**: 5 working days per week (rotational basis), 24/7 shift rotation basis **Responsibilities**: - Handling inbound call and outbound call regarding Postpaid issue. **Job Requirements**: -...

_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...

**Hello Dental Clinic**: Level 2-02, Wisma Conlay, Jalan USJ 10/1A, Taipan Business Centre, 47620 Subang Jaya, Selangor. **Job Position**: Front Desk Receptionist (Full Time Position) **Job Details**: - ** Salary range**:MYR 1500 - MYR 2500 **Responsibilities**: - Greet clients and visitors with a positive, helpful attitude. - Performing ad-hoc...

**Hello Dental Clinic** Level 2-02, Wisma Conlay, Jalan USJ 10/1A, Taipan Business Centre, 47620 Subang Jaya, Selangor. **Job Position**: Front Desk Receptionist (Full Time Position) **Job Details**: - ** Salary range**:MYR 1500 - MYR 2500 **Responsibilities**: - Greet clients and visitors with a positive, helpful attitude. - Performing ad-hoc...