Service Desk Agent

The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

F. Hoffmann-La Roche Gruppe seeks an experienced IT Service Desk Analyst to provide top-notch technical support to end-users across various levels of complexity. The ideal candidate will possess a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesThe IT...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

**D**UTIES AND **R**ESPONSIBILITIES**: The Help Desk team will provide two (2) primary functions: **1. Support End User Windows 10 Migrations** - Team will provide remote guidance for end user migration of Customer Laptops and Desktops, Virtual Desktops - Help Desk Role for Physical System **2. Post Migration Support** - Customer users will have five (5)...

About the RoleThe IT Service Delivery Manager will be accountable for the execution of two core services within APAC: Remote Support and Automation. This person will drive efforts to shift work to the Service Desk for automation opportunities, engage to ensure delivery and monitor adoption of automation services, and oversee the day-to-day operations within...

**Job description** - Fluent in English (spoken and written) is essential - Previous experience in a customer service or technical support role is preferred. - Strong troubleshooting and problem-solving skills to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact effectively with customers and...

First Person to deal with IT related issues - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- Health insurance- International environment- Job with purpose- Onboarding program**Your skills**: - Fluent Japanese & English - Excellent communication - L1 Remote Support...

Are you a results-driven professional looking to make a meaningful impact in the APAC region? Do you have a passion for delivering exceptional customer experiences and driving business growth through innovation?About the RoleWe are seeking a highly skilled Global Service Desk Operations Lead to join our team. As a key member of our organization, you will be...

**D**UTIES AND **R**ESPONSIBILITIES**: We are looking for a Tech Support/Service Desk Analyst to join a small but established project team to work on an external Client-facing Service Desk & provide support to a number of Project Administration activities. This role is based in Petaling jaya and will involve: Log system incidents & delegate incidents to the...

About the RoleWe are seeking a highly motivated and skilled individual to fill the position of Service Desk Engineer. As a key member of our service desk, you will be responsible for providing technical support to our customers, utilizing your expertise in Retail Automation Solutions. Your exceptional communication skills and ability to troubleshoot complex...

A brand new opportunity for a Customer Service Agent is available at a major MNC investment bank / financial services banking group and everyone is welcome to apply! Your new company provides financial services all over the globe and to service their international customers several permanent Customer Service Agents are needed to join their dynamic team in...

**Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...

The Help Desk Professional role at F. Hoffmann-La Roche AG offers a unique opportunity to make a difference in the lives of our customers. As a key member of our IT department, you will be responsible for providing first-level support for incidents and requests for End Users on Windows, Google, and Apple environments.Your primary focus will be on resolving...

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...