IT Service Desk Analyst

1 week ago

Petaling Jaya, Malaysia Tec D Full time

**Job Purpose**:
**Responsibilities**:

- Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%)
- Resolves the majority of incidents and service requests using existing knowledge base documentation and tools. (35%)
- Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge. (15%)
- Willing to work in shift hour
- Willing to work during bank holiday
- Able to speak Mandarin

**Knowledge, Skills and Experience**:

- 1 to 3 Years of relevant work experience.
- Associate Degree / Diploma with IT or technically related field of study required.
- Other Education / Certifications: - Degree / Diploma in Computer Science or other applicable IT areas
- ITIL Foundation
- Basic Microsoft O365 knowledge
- CompTIA A+
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and/or any other regional language.
- Able to interact effectively with all levels of management.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

  • IT Service Desk Analyst

    6 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    F. Hoffmann-La Roche Gruppe seeks an experienced IT Service Desk Analyst to provide top-notch technical support to end-users across various levels of complexity. The ideal candidate will possess a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.Key ResponsibilitiesThe IT...

  • Customer Service Desk Analyst

    7 days ago

    Petaling Jaya, Malaysia Quess Corp Limited Full time

    **D**UTIES AND **R**ESPONSIBILITIES**: We are looking for a Tech Support/Service Desk Analyst to join a small but established project team to work on an external Client-facing Service Desk & provide support to a number of Project Administration activities. This role is based in Petaling jaya and will involve: Log system incidents & delegate incidents to the...

  • IT Service Desk Analyst

    1 week ago

    Petaling Jaya, Malaysia Ssquad Global Full time

    Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

  • IT Service Desk Agent

    1 week ago

    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker** could be the...

  • IT Service Desk Agent

    2 weeks ago

    Subang Jaya, Malaysia Knauf IT Full time

    We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of **IT Service Desk Agent-Japanese Speaker **could be the...

  • Service Desk Analyst

    7 days ago

    Petaling Jaya, Malaysia Quess Corp Limited Full time

    **D**UTIES AND **R**ESPONSIBILITIES**: The Help Desk team will provide two (2) primary functions: **1. Support End User Windows 10 Migrations** - Team will provide remote guidance for end user migration of Customer Laptops and Desktops, Virtual Desktops - Help Desk Role for Physical System **2. Post Migration Support** - Customer users will have five (5)...

  • Service Desk Agent

    1 week ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...

  • IT Service Desk Analyst

    2 weeks ago

    Petaling Jaya, Malaysia allnex Full time

    At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than...

  • Service Desk Manager

    4 days ago

    Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Direct message the job poster from Digital Labs Sdn Bhd (from M1)Human Resources Executive / TA @ Digital Labs Sdn Bhd (from M1)We are looking to hire a Service Desk Manager who is responsible for managing and improving the service desk team that supports internal users with IT-related issues and service requests. This role involves overseeing the resolution...

  • Technical Service Desk Lead

    4 days ago

    Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    Job DescriptionThe Technical Service Desk Lead will be responsible for managing the service desk team, overseeing service desk operations, and ensuring high-quality service delivery. This role involves leading a team of service desk agents, managing day-to-day operations, and analyzing data to drive continuous improvement.Main Responsibilities:Team...

  • Service Desk Analyst

    2 weeks ago

    Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

  • Service Desk Analyst

    1 week ago

    Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

    **Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

  • Service Desk Operations Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Balazs Full time

    About the RoleThis is an exciting opportunity to join Balazs as a Service Desk Operations Manager, where you will be responsible for leading the execution of two core services in APAC: Remote Support and Automation.As a key member of the Global Infrastructure and Operations team, you will drive efforts to shift work to the Service Desk for automation...

  • Service Desk Service Delivery Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Balazs Full time

    Service Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...

  • Analyst, HR Service Desk

    1 week ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • Service Desk Agent

    1 week ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Full time

    **Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

  • Analyst, HR Service Desk

    1 week ago

    Petaling Jaya, Malaysia Air Liquide Full time

    ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

  • IT Help Desk Specialist

    1 day ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are seeking a skilled IT Help Desk Specialist to join our IT team. As an IT Help Desk Specialist, you will be responsible for providing technical assistance to our customers and end-users.About the RoleAs an IT Help Desk Specialist, you will work closely with our technical teams to resolve customer inquiries and issues in a timely and professional manner....

  • Service Desk Agent

    1 week ago

    Petaling Jaya, Malaysia Helius Technologies Sdn Bhd Full time

    Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

  • IT Service Desk Analyst

    3 weeks ago

    Petaling Jaya, Malaysia Tec D Full time

    **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base documentation...