Analyst, HR Service Desk

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

**D**UTIES AND **R**ESPONSIBILITIES**: We are looking for a Tech Support/Service Desk Analyst to join a small but established project team to work on an external Client-facing Service Desk & provide support to a number of Project Administration activities. This role is based in Petaling jaya and will involve: Log system incidents & delegate incidents to the...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

**HR Process Analyst**: Petaling Jaya - Malaysia **Job Summary**: The HR Process Analyst provides functional and technical support to users of HR systems. In close cooperation with other HR Process Analysts, HR Process Project Managers and Applications Support Analysts, he/she provides quality support services to Employees, Managers and the HR...

We are looking for a highly capable service desk analyst to be part of our global service desk unit. Company nature: IT Consulting (Business & Management) Employment status: Permanent Salary & Benefit**:Basic + Language allowance** + Bonus + benefit Medical, Miscellaneous allowance, Parking, Performance Bonus Job Responsivities: You will be handling...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...

At allnex, you can go to work knowing you make a lasting impact on the world around you. Our work helps to protect and improve more than 1,000 products; from interior coatings for airplanes and scratch-resistant coatings for smartphones, to corrosion protection for cars, and even printing inks for glossy magazines. We are present in 4 regions, with more than...

**D**UTIES AND **R**ESPONSIBILITIES**: The Help Desk team will provide two (2) primary functions: **1. Support End User Windows 10 Migrations** - Team will provide remote guidance for end user migration of Customer Laptops and Desktops, Virtual Desktops - Help Desk Role for Physical System **2. Post Migration Support** - Customer users will have five (5)...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

**Job Specification** - As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to...

The Service Desk Agent is responsible for ensuring timely restoration of service for customers by managing requests (Incidents, Service Requests, Events and Problems) through to successful completion. Logging Service Desk Agents are responsible for receiving, validating and logging customer requests. They capture the detail of the request and provide...

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

**Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base documentation...

**Job Purpose**: **Responsibilities**: - Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%) - Resolves the majority of incidents and service requests using existing knowledge base...

**Responsibilities**: - Diagnose and resolve hardware, software, and network issues. - Assist users with IT-related problems and queries, ensuring a high level of customer service. - Escalate complex issues to higher-level support teams when necessary. - Maintain accurate records of incidents and service requests, update knowledge base articles. **Job...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

Job Scope **Key Result Areas/Deliverables** - _Efficiently and appropriately handle customers’ queries and complaints._ - _Increase satisfaction levels with dissatisfied customers._ - _Provide efficient trafficking - When visitors arrive and people phone, a receptionist must know what the company does and where everyone is situated, including product or...

Seeking a skilled maestro of first impressions and office operations! As our Front Desk Ambassador Extraordinaire, you'll be the conductor of hospitality and efficiency, ensuring every visitor feels welcome and every task flows smoothly. Join us in orchestrating excellence at the forefront of our organization. **The Job**: - **Front Desk Management**:...

**Job Summary**: Rewards Analyst, you will be responsible for collecting and analysing rewards related data and HR metrics to generate insights for better decision making. You will also be the designated staff cost controller for HR, working closely with Finance to advise relevant departments’ heads and CHRO. As a partner to stakeholders in HR and Finance,...