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Service Desk Analyst

1 week ago

Petaling Jaya, Selangor, Malaysia Globaltrack Full time
Responsibilities:

The Customer Service Executive will be responsible for handling customer inquiries, resolving technical issues, and providing general support to clients. The ideal candidate will possess strong analytical skills and be able to think creatively to resolve complex problems.

Key Responsibilities:
  • Handle customer complaints and concerns in a professional manner
  • Develop and maintain relationships with clients to ensure long-term satisfaction
  • Contribute to process improvements and suggest innovative solutions
Requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Strong analytical and problem-solving skills