IT Service Operations Manager

4 days ago


Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time
IT Service Operations Manager

We are looking for an experienced IT Service Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our IT services, ensuring they meet customer expectations and organizational standards.

The ideal candidate should have a strong background in IT service management, including experience in service desk operations, incident management, problem management, and change management. A degree in Computer Science, Management, Economics, or an equivalent field is also required.

Responsibilities
  • Service Desk Operations: Manage the service desk function, including responding to customer inquiries and resolving incidents.
  • Process Improvement: Continuously improve IT service management processes and procedures.
  • Team Leadership: Lead a team of IT service management professionals.


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