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Service Operations Director

1 week ago

Petaling Jaya, Selangor, Malaysia Hiredly X Full time
Job Overview

Hiredly X is seeking a seasoned professional to lead our service team as Deputy Head of Service. As a key member of our management team, you will be responsible for ensuring seamless service operations and delivering exceptional customer experiences.

About the Role

This is a leadership position that requires a strong track record in service management, excellent communication skills, and the ability to motivate and develop high-performing teams.

We are looking for someone who can effectively lead cross-functional teams, analyze data to identify opportunities for improvement, and implement process enhancements to drive business growth.

Responsibilities
  • Lead and manage the service team to ensure efficient operations and meet customer needs.
  • Develop and implement service strategies to enhance customer satisfaction and loyalty.
  • Supervise service processes to ensure compliance with company standards and quality requirements.
  • Maintain close cooperation with other departments to improve the overall customer experience.
  • Represent the company in industry conferences and events to build professional networks.
Requirements
  • Bachelor's degree or higher in Engineering, Management, or a related field.
  • Over five years of service management experience, preferably in the construction machinery/heavy equipment industry.
  • Strong leadership and management skills to effectively lead teams.
  • Excellent communication and interpersonal skills.
  • Outstanding problem-solving abilities and a strong customer service mindset.
  • Fluent in English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
  • Strong sense of responsibility and professional ethics.