Infrastructure Support Specialist
3 days ago
At PRASARANA MALAYSIA BERHAD, we are seeking a skilled Infrastructure Support Specialist to join our team. The ideal candidate will have a strong background in server infrastructure and be able to provide expert support for our corporate IT systems.
Key Responsibilities:- Provide 1st and 2nd level support for corrective maintenance and request resolution on all server infrastructure (hardware and software), including on-premise and cloud-based office automation and monitoring servers, enterprise storage, and enterprise backup.
- Escalate corrective maintenance issues to 3rd level support based on the Service Level Agreement (SLA) via the IT Helpdesk ticketing system.
- Conduct hands-on Preventive Maintenance activities based on the Corporate IT package Operating Manual's best practices and frequency.
- Monitor server infrastructure daily and escalate any anomalies found immediately to the Head of Section and Head of Department.
Required Qualifications:
- Minimum Diploma / Degree in Information Technology, Computer Science, Engineering or equivalent.
- Industry certifications related to server and storage hardware, and Virtual Machines platforms such as VMware, Microsoft Hyper-V, Hyper Converged, and others if applicable.
- Minimum 3 years working experience.
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