Infrastructure Support Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia PRASARANA MALAYSIA BERHAD Full time

At PRASARANA MALAYSIA BERHAD, we are seeking a skilled Infrastructure Support Specialist to join our team. The ideal candidate will have a strong background in server infrastructure and be able to provide expert support for our corporate IT systems.

Key Responsibilities:
  • Provide 1st and 2nd level support for corrective maintenance and request resolution on all server infrastructure (hardware and software), including on-premise and cloud-based office automation and monitoring servers, enterprise storage, and enterprise backup.
  • Escalate corrective maintenance issues to 3rd level support based on the Service Level Agreement (SLA) via the IT Helpdesk ticketing system.
  • Conduct hands-on Preventive Maintenance activities based on the Corporate IT package Operating Manual's best practices and frequency.
  • Monitor server infrastructure daily and escalate any anomalies found immediately to the Head of Section and Head of Department.

Required Qualifications:

  • Minimum Diploma / Degree in Information Technology, Computer Science, Engineering or equivalent.
  • Industry certifications related to server and storage hardware, and Virtual Machines platforms such as VMware, Microsoft Hyper-V, Hyper Converged, and others if applicable.
  • Minimum 3 years working experience.


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