Voice Systems Infrastructure Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Grab Full time
Job Overview

We are seeking a highly skilled Voice Systems Infrastructure Specialist to join our team. The ideal candidate will have a strong background in designing and implementing voice system infrastructures.

About the Role

You will be responsible for managing voice solutions to meet the specific needs of our Contact Centre, including implementation, solution delivery, and enhancement of unified communications products for voice system and infrastructure.

The successful candidate will work closely with our Telco carriers and vendors to coordinate the future direction of the voice system and identify enhancement opportunities.

  • Manage voice solutions to meet the specific needs of the Contact Centre
  • Work closely with Telco carriers and vendors to coordinate the future direction of the voice system
  • Identify enhancement opportunities
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science or related field
  • At least 8 years of experience in telecommunications software
  • Experience with Asterisk, xCally, Avaya, NICE, CISCO, FreePBX, Vicidial, traditional PBX and Asterisk
  • Strong understanding of voice system and CRM integration
  • Ability to build and monitor services on production servers


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