IT Support Specialist

3 days ago


Petaling Jaya, Selangor, Malaysia Frasers Group Full time

Company Overview


Frasers Group is a leader in the retail industry, known for its innovative approach to customer experience.


We deliver cutting-edge technology solutions to support our business growth and provide exceptional services to our customers.



Job Description



  • The IT Service Desk Analyst will be responsible for providing technical support to our Head Office, Warehouses, and stores across Malaysia, UK, and beyond.
  • They will handle IT support queries via phone and ticket systems, logging detailed and concise information.
  • The analyst will also assist the broader IT teams with preparation of hardware/software and monitoring fault tracking and problem management.
  • Additional responsibilities include writing and updating technical documentation, owning end-user tickets right through to resolution, and working a shift pattern between 5am and 6pm on Service Desk and Techbar based on staff rotation.
  • Weekend and Public Holiday shifts may also be required as part of staff rotation.


Required Skills and Qualifications



  • Fresh graduates are encouraged to apply.
  • Candidate must have a Diploma/Degree in Computer Science/Information Technology or equivalent.
  • At least one year's working experience in a Windows support/helpdesk role is necessary.
  • Bachelor's degree holders can apply but work experience is mandatory.
  • The candidate should have basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN).
  • Experience of scripting and querying with PowerShell is also required.
  • Knowledge of SQL, Active Directory, Group Policy, DNS, DHCP etc. is expected.
  • Experience with Microsoft Office applications and Cisco networking systems is highly valued.
  • Knowledge of Windows desktop and server operating systems is essential.


Benefits



  • An ideal opportunity for someone passionate about technology who wants to deliver the absolute best.
  • A wealth of opportunity for training as well as on-the-job learning.
  • Potential for career growth and development.


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