Technical Service Representative

3 days ago


Petaling Jaya, Selangor, Malaysia Frasers Group Full time

About Us


Frasers Group is a leading retailer that has rethought the way it operates.


We combine digital innovation with unique store experiences to deliver exceptional service to our customers.



Job Role



  • This role involves providing IT support to our Head Office, Warehouses, and stores across Malaysia, UK, and beyond.
  • The successful candidate will be responsible for handling technical queries via phone and ticket systems.
  • They will assist the IT teams with hardware/software preparation and monitor technical issues.
  • Additional responsibilities include maintaining technical records, developing and updating technical documentation, and owning end-user tickets right through to resolution.
  • The analyst will work a shift pattern between 5am and 6pm on Service Desk and Techbar based on staff rotation.
  • Weekend and Public Holiday shifts may also be required as part of staff rotation.


Key Requirements



  • Fresh graduates or those with relevant experience are encouraged to apply.
  • Diploma/Degree in Computer Science/Information Technology or equivalent is required.
  • One year's working experience in a Windows support/helpdesk role is mandatory.
  • The candidate should have a solid understanding of networks, scripting languages, and database management.
  • Experience with Microsoft Office applications and Cisco networking systems is highly valued.
  • Knowledge of Windows desktop and server operating systems is essential.


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