Technical Service Specialist
4 days ago
Technical Service Specialist
BASIC FUNCTIONS
Develop and monitor the technical support plan and activities, and handle customer complaints.
Consult product technical knowledge for customers.
Provide product knowledge for sales colleagues, sales staff of distributors.
Train technicians of distributors about products installation and troubleshooting.
SPECIFIC RESPONSIBILITIES
Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products.
Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler associates.
Inspect Kohler products at distributor warehouses and consumer facilities; monitor the inventory of spare parts for both repair and sales.
Provide and consult warranty procedures to customers. Prepare claim statistics and follow up on replacement items.
Handle technical claims from key consumers and developers escalated from distributors or Call Center.
Collect any repair service charges and issue both sales and tax receipts.
Organize and deliver technical training and product knowledge to distributors and internal staff.
Provide feedback on product performance, suitability, and quality to drive improvement and new development of Kohler products.
Provide technical support to marketing and sales activities; jointly responsible for potential project sales activities with the sales team, will need to meet with potential customers and provide appropriate technical specifications/resolutions to the business if required.
RELATIONSHIPS AND CONTACTS
Report directly to Sr Technical Service Manager, K&B Asia Pacific.
Frequently meet with KTS.
Skills/Requirements
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor Degree graduate with 5 years of experience in the technical service field.
Experience in Consumer Goods, Real Estate Business, and Building Materials is a plus.
Good communication in English and Chinese, as well as computer literacy.
Preferred to be based in Johor, based in KL is also accepted.
Frequent business trips between Malaysia and Singapore.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
-
Technical Service Delivery Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full timeWe are seeking a Technical Service Delivery Specialist to deliver high-quality technical services to our customers and ensure their IT needs are met.Key Responsibilities:Deliver technical services to customers, including installation, configuration, and troubleshooting of IT systems.Develop and implement new support processes and procedures.Mentor and...
-
Technical Service Expert
3 days ago
Petaling Jaya, Selangor, Malaysia Kohler Co. Full timeJob DescriptionWe are seeking a highly skilled Technical Service Specialist to join our team. This role is responsible for providing exceptional technical support and ensuring customer satisfaction.The successful candidate will be responsible for:Developing and implementing technical support plans and activitiesHandling customer complaints and resolving...
-
IT Service Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Julytech Sdn Bhd Full timeThis is an exciting opportunity to become a key member of our IT Service Specialist team at Julytech Sdn Bhd. As a specialist, you'll be responsible for providing top-notch technical support to our customers.You'll need to possess excellent communication skills, both written and verbal, to effectively communicate with customers and stakeholders. Your strong...
-
Network Technical Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Tapway Full timeANPR System Operations SpecialistTapway is a cutting-edge technology company that is revolutionizing the retail industry with innovative solutions powered by AI and Big Data technologies. We are seeking an experienced Technical Support Engineer to join our team as an ANPR System Operations Specialist.Oversee the installation, configuration, and maintenance...
-
Technical Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Source Code Asia Full timeAt Source Code Asia Sdn Bhd, we are seeking a skilled Technical Specialist to join our team. This role is ideal for an individual with experience in testing and commissioning at assigned sites.The successful candidate will assist customers by performing inspection and troubleshooting tasks, as well as setting, tagging, and programming goods before...
-
Technical Service Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia NL IT Services Sdn Bhd Full timeJob DescriptionWe are seeking an experienced Helpdesk Engineer to join our team. The successful candidate will be responsible for providing top-notch technical support and service to our customers.Key ResponsibilitiesDeliver exceptional customer service, responding to queries and concerns in a timely and professional manner.Troubleshoot complex technical...
-
Technical Support Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Source Code Asia Full timeWe are seeking a Technical Support Specialist to join our team at Source Code Asia. As a key member of our technical support team, you will provide critical assistance to clients and internal stakeholders by troubleshooting and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support via phone, email, or chat...
-
Technical Support Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. This role is critical in ensuring the delivery of exceptional technical support services to our clients.The successful candidate will be responsible for providing comprehensive technical support services, including troubleshooting, proficiency in company...
-
Technical IT Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia IPS Software Sdn. Bhd. Full timeJob OverviewWe are seeking a highly skilled Technical IT Specialist to join our team at IPS Software Sdn. Bhd. This role is perfect for tech-savvy problem solvers who enjoy overseeing IT systems, troubleshooting issues, and training employees on technical tools.Key ResponsibilitiesSystem Design and ImplementationProvide first-line support for IT-related...
-
Technical Support Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Medik Link Full timeWe are looking for a highly skilled Technical Support Specialist to join our team at Medik Link. As a key member of our support team, you will be responsible for providing exceptional technical product support and installation services to our customers.">">">You will identify, analyze and repair product failures, order replacement parts as required.">Provide...
-
Elevator Technical Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Kone México Full timeKONE México is a global leader in the elevator and escalator industry, employing over 60,000 professionals worldwide.Job OverviewThis role involves providing technical support for non-KONE products as the first point of contact for customers. The ideal candidate will have extensive experience with competitor products and be able to provide material...
-
Technical Deployment Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Hiredly X Full timeJob SummaryWe are seeking a skilled Technical Deployment Specialist to join our team at Hiredly X. In this role, you will be responsible for deploying systems and resolving customer technical issues through various communication channels.Key ResponsibilitiesDeployment Tasks: Manage system deployment tasks efficiently, ensuring timely completion and...
-
APAC Technical Support Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Quantum Full timeAbout the RoleQuantum is seeking a highly motivated and experienced APAC Technical Support Specialist to join our APAC Global Call Centre team in Malaysia.As a key member of our technical support team, you will be responsible for providing expert support to customers via various communication channels, utilizing your extensive knowledge of data storage and...
-
IT Technical Support Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Julytech Sdn Bhd Full timeThis job is for an IT Technical Support Specialist at Tunaipro. You might like this job because you get to help customers with software issues, collaborate with developers, and stay updated on new features.We're looking for a Technical Support Specialist to join our growing team at Tunaipro. If you love solving problems, helping customers, and working with...
-
Senior Technical Support Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Kone México Full timeSenior Technical Support Specialist page is loadedSenior Technical Support Specialistlocations Petaling Jayatime type Vollzeitposted on Gesternjob requisition id R0647128KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined...
-
Technical Server Support Specialist
1 day ago
Petaling Jaya, Selangor, Malaysia Lenovo Full timeAt Lenovo, we're looking for a skilled Technical Server Support Specialist to join our SSG Premium Services team. As a critical member of the team, you'll work closely with OEM software and hardware Level 3 support teams to resolve complex customer problems.The ideal candidate will have strong technical skills in networking, storage, and Operating Systems,...
-
Customer Service Specialist
2 weeks ago
Petaling Jaya, Selangor, Malaysia Summitnext Full timeJoin to apply for the Customer Service Specialist role at SummitNext.Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the main point of contact for all...
-
Senior Technical Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia DataFm Full timeWe are seeking a highly-skilled technical professional to join DataFm's team. As the Senior Technical Specialist, you will work closely with our Technical Director to oversee technical matters and manage our technical support team.Key ResponsibilitiesTo possess in-depth knowledge of company systems and ensure compliance with Standard Operating Procedures...
-
Technical Design Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Molicc System Sdn Bhd Full timeAt Molicc System Sdn Bhd, we are seeking a highly skilled Technical Design Specialist to join our team.The successful candidate will be responsible for creating accurate and detailed technical drawings, CAD designs, and schematics for manufacturing and construction projects. Main Responsibilities:Develop high-quality 2D and 3D technical drawings using...
-
Technical Support Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Infinite Quest Sdn Bhd (IQSB) Full timeInfinite Quest Sdn Bhd (IQSB) is seeking a skilled Technical Support Specialist to join our team. As an Application Support / Consultant, you will play a crucial role in providing top-notch support services to our clients in Microsoft Dynamics.The ideal candidate will have a good command of both written and spoken English, with the ability to read and speak...