Elevator Technical Specialist
3 days ago
KONE México is a global leader in the elevator and escalator industry, employing over 60,000 professionals worldwide.
Job OverviewThis role involves providing technical support for non-KONE products as the first point of contact for customers. The ideal candidate will have extensive experience with competitor products and be able to provide material technical support.
The Technical Support Specialist will collect, create, and maintain material technical data for non-KONE products, develop spare part offerings, and provide remote technical support during maintenance phases.
Key Responsibilities- Collect, create, and maintain material technical data for competitor products in relevant KONE tools.
- Develop spare part offering and documentation for competitor product platforms.
- Provide material technical support for competitor products' spare parts for frontline and global projects.
- Support competitor equipment material technical issues (SEB Issue tool).
- Create new alternate equivalent solutions (fit kits, Noctua, service repair packages).
To be successful in this role, you must have:
- Technical experience with global competitor products (minimum 3 years).
- Proven spares project implementation and change management experience (minimum 3 years).
- Bachelor's degree or other relevant experience.
- Fluent English language skills, with other languages being an asset.
- IT literacy.
- Willingness to travel.
- Technical understanding of elevators/escalators/doors spare parts where applicable for non-KONE products.
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