Technical Service Delivery Specialist
3 days ago
We are seeking a Technical Service Delivery Specialist to deliver high-quality technical services to our customers and ensure their IT needs are met.
Key Responsibilities:
- Deliver technical services to customers, including installation, configuration, and troubleshooting of IT systems.
- Develop and implement new support processes and procedures.
- Mentor and develop junior IT support staff.
- Stay up-to-date on the latest cybersecurity threats and vulnerabilities.
- Collaborate with other teams to resolve complex technical issues.
Requirements:
- 5+ years of experience in IT support, with 3+ years of experience in a supervisory or management role.
- Experience in leading and coaching a team of IT professionals.
- Experience in implementing or maintaining security solutions including SIEM, firewalls, EDR, etc.
- Proven ability to develop and implement new support processes and procedures.
- Excellent communication and interpersonal skills.
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