Service Delivery Lead

6 days ago


Petaling Jaya, Selangor, Malaysia Biomed Global Full time
About the Role

This role offers an exciting opportunity to join Biomed Global as a key member of our technical service team. As a leader, you will drive business growth through effective team management, ensuring delivery of high-quality services that meet customer expectations.

Responsibilities
  • Lead cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
  • Collaborate with procurement teams to manage spare parts purchasing and shipping, ensuring timely delivery to customers.
  • Maintain accurate inventory levels and track shipments using SAP.
Compliance and Quality
  • Ensure strict adherence to industry standards and regulations.
  • Maintain up-to-date knowledge of product requirements and ensure alignment with company policies.
Performance Metrics
  • Monthly service reports.
  • Inventories tracking.
  • Team performance reviews.
Education and Experience
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3 years of leadership experience in customer service operations.


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